Booking.com listing connection errors

If you encounter an error when trying to switch between full sync to a rates & availability sync for your Booking.com listing, use the troubleshooting steps below.

The self-service dashboard is the easiest way to independently troubleshoot why listings failed to sync.

Below are additional types of errors you may encounter and how to resolve them.

Child policy error

Error message displayed	Explanation/resolution
Guesty only supports one child policy rate per listing. To change the connection type from "Rates & Availability" to "Full sync", first go to Booking.com's extranet to remove all but one of the multiple child policy rates.	Update the info in your Booking.com Extranet account.

Guesty is not set as connectivity provider

Error message displayed	Explanation/resolution
The listing's connection type cannot be changed from "Rates & Availability" to "Full sync" because Guesty is not the Connectivity Provider for this listing on Booking.com. To change the connection type, first visit Booking.com’s extranet to set up Guesty as your Connectivity Provider.	Learn how to set Guesty as your listing's connectivity provider.

Issues when switching the connection type

Error message displayed	Explanation/resolution
To change the connection type from "Rates & Availability" to "Full sync", first go to Booking.com's extranet to add the property manager's phone number to the listing.	Update the info in your Booking.com Extranet account.
To change the connection type from "Rates & Availability" to "Full sync", first add a cancelation policy in Guesty's listing settings "Pricing & policies" tab.	You can either add a cancelation policy directly to a listing or create a rate plan and apply it to the listing (cancelation policy is included in the rate plan) Learn how to create and assign a rate plan.
The listing's status is not "open" or "ready for open" on Booking.com. To change the connection type, first contact Booking.com support to change the listing's status.	Contact Booking.com support.
To change the connection type from "Rates & Availability" to "Full sync", first add the room type to the title in the listing's settings in Guesty.	For example: "2BR apartment in London, Finsbury Park with Free Wifi”. Learn about setting a listing's title in Guesty and the different room types.
To change the connection type from "Rates & Availability" to "Full sync", the listing's title in Guesty should mention the name of the unit type in it.	For the following units: “Suite”, “Dormitory room” and “Villa", you need to mention the name of the unit type in the listing's title. For example: "Spanish villa in the heart of Barcelona”. Learn about setting a listing's title in Guesty and the different property types.
The connection type cannot be changed from "Rates & Availability" to "Full" sync because this listing is part of a complex in Guesty.	Switching a connection type is not supported for complexes. As a workaround, you can reorganize a complex into separate multi-units and single units.

Listing set up issues

Error message displayed	Explanation/resolution
Please set up the area size on Booking.com.	Update the info in your Booking.com Extranet account.
Please specify a valid number as a damage deposit on Booking.com.	Update the info in your Booking.com Extranet account.

Processing issues due to changes in connection type

Error message displayed	Explanation/resolution
Another team member has started changing the connection type for this listing. Once we finish processing the previous request, you can refresh the page to see the updated connection type.	Allow 4 hours for the connection change to be synced, and then refresh the page.
Another team member has started changing the connection type to "Rates & Availability" sync for this listing. Once we finish processing the previous request, you can refresh the page to see the updated connection type.	Allow 4 hours for the connection change to be synced, and then refresh the page.
Another team member has started disconnecting the listing from Booking.com on Guesty. Once we finish processing the previous request, you can refresh the page to continue.	Allow 4 hours for the connection change to be synced, and then refresh the page.
Another team member has started changing the connection type to "Full sync" for this listing. Once we finish processing the previous request, you can refresh the page to see the updated connection type.	Allow 4 hours for the connection change to be synced, and then refresh the page.
Another team member has started changing the connection type to "Rates & Availability" sync for this listing. Once we finish processing the previous request, you can refresh the page to see the updated connection type.	Allow 4 hours for the connection change to be synced, and then refresh the page.
Another team member has started changing the connection type to "Full sync" for this listing. Once we finish processing the previous request, you can refresh the page to see the updated connection type.	Allow 4 hours for the connection change to be synced, and then refresh the page.

Related to:

GFP: Booking.Com