With Guesty Locks Manager, you can manage every smart lock you use remotely – all from one dashboard – with an automatic code generator and full visibility into lock data. See more information here.
Once your locks are linked to properties, the code creation is activated by default. You have the option to define your code settings by changing the number of digits, the activation and deactivation time, and whether the code is generated at random or based on the guest's phone number. Follow the steps below.
Note:
- Code settings apply to all properties. Before changing the number of digits, make sure all your linked locks can support the chosen code length.
- Code setting changes will only apply to new reservations.
Update lock code settings
Since we are still deploying our new dashboard, follow the instructions for "Legacy navigation" if your search bar is in a blue line above the top navigation bar.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the icon drop-down menu and select Operations mode.
- Click Field operations and select Locks manager.
- In the left hand menu, click Code settings.
- Update one of the following settings as needed.
Step by step:
- Sign in to your Guesty account.
- In the top menu, hover over Integrations.
- Click Guesty Locks Manager.
- In the left hand menu, click Code Settings.
- Update one of the following settings as needed.
Guest code activation
- Default activation
The guest code is activated by default at Estimated Arrival Time (ETA). The time is based on the property check-in time, or on the guest's ETA if added to a reservation.
- Default deactivation
The guest code is deactivated by default at Estimated Departure Time (ETD). The time is based on the property check-out time, or on the guest's ETD if added to a reservation.
- Change default
Click the dropdown to change the activation or deactivation time, in 15 minute increments from ETA/ETD. For example:
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- Start the code activation 30 minutes before ETA
- End the code activation 45 minutes after ETD
Code format
Number of digits
- Default is four digits
- Click the dropdown to change the number of digits
How code is generated
- Default is random code generation
- Click the button to change to last digits of guest's phone number
- If at the time of confirmation a reservation does not include a guest
phone number, then the code will be random
- If at the time of confirmation a reservation does not include a guest
Manage codes created outside Guesty
- Permanent lock codes are imported as team member codes when lock provider connected
- Default setting is to manage these codes in Guesty
- To continue managing permanent codes outside of Guesty, toggle off then click Save.
Guest code activation best practices
Setting the guest code activation before the default ETA time can be used to allow guests who unexpectedly arrive a bit earlier than ETA to be able to access the property.
For scheduled early arrivals, the guest ETA should be updated in the specific reservation. Code activation time will be automatically based on the adjusted ETA.
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For example:
- Property check-in time is 15:00. Code activation time is set to 30 minutes before ETA.
- In a reservation, you've updated the guest ETA to 13:00 for a scheduled early arrival. The guest code will be activated at 12:30, based on the reservation ETA and the code activation time.
Apply the same guidelines for ETD and scheduled late departures.
