Guesty Locks Manager: Replacing a current guest code

For each lock, the current guest code can be deactivated and replaced with a new randomly generated code. This can be used to quickly solve security issues at a property, when a guest password secrecy is compromised, or to prevent a problematic guest from returning. 

Before you begin, please note the following:

  • The code is replaced with a random code for all the locks related to the reservation
  • The new code will have the same availability period as the original code
  • Replacing cannot be undone

Pro users Lite users

Step by step:

  1. Ensure the lock is online with a stable internet connection.
  2. Sign in to your Guesty account.
  3. In the top navigation bar, click the mode selector and select Operations mode.
  4. Click Field operations and select Locks manager.
  5. In the Locks page on the “Linked” tab, click on the relevant lock.
  6. Scroll down to the "Currently staying" section.
  7. Next to "Guest Code", click the refresh icon.
  8. In the "Replace guest code?" pop-up, click Yes.
  9. After a few minutes, refresh the page to see the new code.


You can also navigate to the lock code page in the relevant reservation.

Was this article helpful?
1 out of 1 found this helpful