Important:
Only a limited set of filters is available.
You can export a CSV file of your reservations, properties, or tasks reports at any time. The file will be sent to you by email. If you've received an email advising that the file could not be created, or if you have not received an email at all, you may be encountering one of the following issues:
- The email was sent to your spam or trash folder, or there is a problem with your email address
- The file is too large due to the amount of data
- The sorting of certain columns is overloading the system
Follow the steps below to troubleshoot the issue.
Check if there is an issue with your email
To see if the reason for not receiving the CSV file is due to an issue with your email, change your primary email address and resend the file. Check if it was received at the new email address.
Reduce the file size
The amount of data being generated may be preventing the CSV file from being created. If the report contains a large amount of data, we suggest adding more filters to reduce it.
Adjust the sorting of columns
You can add columns to a report and sort them in a certain order. For example, display the most recent check-in dates at the top of the report, or view the listings in alphabetical order.
When changing the sorting, certain columns may take longer for Guesty to process, which can prevent the file from being generated. To resolve this, sort the report by a different column before exporting the CSV file. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- Navigate to the relevant report: Properties report, Reservations report, or Tasks report.
- Click the column name to sort the table according to that column.
- Click Save or Save as in the top-right.
- Enter a name for the report.
- Click Save.
Troubleshooting: The file has not been received
The file may not have been created due to a technical error. Wait 5 minutes and send it again. If you still haven't received the file, check the following:
- The email is in spam or another folder in your inbox
- The email has filtering settings that could affect Guesty messages
- The email has forwarding settings from the email account level or email provider level
- The inbox is full or almost full
- Try clearing your web browser
If you are still experiencing issues, please contact us.