These troubleshooting methods address common browser-related issues that you may encounter when accessing or using Guesty. Follow the steps below to resolves issues such as:
- Pages not loading correctly
- Buttons or features not working
- Login or session persistence issues
- Display abnormalities (e.g., missing elements or incorrect data).
Step by step
- Log out and log back in to your Guesty account.
- Open a private browsing tab and sign into your Guesty account there.
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Incognito (Chrome)
Browse in private - Computer - Google Chrome Help
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Private Browsing (Safari)
Browse privately in Safari on Mac
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InPrivate (Microsoft Edge)
Browse InPrivate in Microsoft Edge - Microsoft Support
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- Open your Guesty account in a different browser or device.
- Clear cached data by doing a hard refresh and reloading the page.
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For Mac: Hold down ⌘ Cmd and ⇧ Shift and then press R
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For Windows: Hold down Ctrl (Control) and ⇧ Shift and then press R
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- Disable browser extensions that may be blocking the content
- Clear cookies and cache in your browser.
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For Safari
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For Google Chrome
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For Firefox:
How to clear the Firefox cache | Firefox Help
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If you have tried all of the above and the issue persists, contact us for further assistance. Make sure to provide us the following:
- Browser
- Device
- Operating System
- Screenshot of the Developer Console (Google Chrome) - This can be done by pressing F12 on your keyboard (Windows) and then going to the Console tab. Once the console tab is open, refresh the page then take a screenshot of the entire page.