Communicating with owners using the Owners Inbox

Use the Inbox to view owner reservations and message owners about their own reservations or about guest reservations at their properties.

Learn more about creating and managing owner reservations.

View owner communication in the Inbox

The Owners' Inbox displays conversations and automated messages linked to owner reservations, including reservations for friends and family.

Inbox labels

Review the tags below to identify different types of owner communications:

• A "Guest reservation" label indicates communication with an owner about a guest reservation.
  
• The absence of a label indicates communication with an owner about their own reservation or one made for friends or family.
  • Owner reservations feature a checkmark next to the inbox widget.
  • Owner reservations made on behalf of friends and family don't display a specific logo or label.
    

Communicate with owners

Follow the instructions below to view the confirmation of an owner's reservation and communicate with owners about their reservation or a guest's reservation on their property.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Inbox.

3. In the Inbox submenu, click Owners.

   The Reservations tab opens by default. You can also choose the Direct tab to send messages to owners directly in the Owners Portal via the Inbox.

4. Click the relevant message thread.
5. At the bottom of the page, click Type your message here and enter your message.
6. Choose whether to send an email or to write an internal note for you and your team.
   • You can include images, videos, attachments, links, or HTML in messages sent via email.
   • To add images, click . In the pop-up, drag and drop or click Insert to select the image(s) and click Upload.

A confirmation message is displayed as an internal note in the center panel. You can view information in the Inbox widget on the right.

Send a direct message to an owner

Owners can access the Owners' Inbox in the Owners Portal using the desktop version and the Owners by Guesty app, where they can enable notifications for new messages.

Control this access by toggling the Display owner inbox setting on or off in the Owner Portal settings. This setting is available as a general setting or an owner-specific setting. When disabled, the option to send messages via the Owners Portal is greyed out.

Follow the steps below to send a message to an owner directly, unrelated to a reservation.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Inbox.
3. In the Inbox submenu, click Owners and select the Direct tab.
4. Select an existing conversation thread or click to compose a new message. You can search for an owner by name.
5. At the bottom of the page, click Type your message here and enter your message.
6. Choose the communication method: email, the Owners Portal, or leave an internal note.
   
7. You can include attachments in messages sent via Email.
   1. To add an attachment, click .
   2. In the pop-up, select whether to upload a file from your computer or from your Google Drive.
   3. Select the file and click Upload.
8. Click Send.

Filter and organize your Inbox

Next to the search bar, click , select the relevant filters, and click Apply. You can filter the Reservations tab by message status, assignees, reservation status, listing tags, listing cities, listings, check-in, or check-out. You can filter the Direct tab by message status and owner.

For message status, check the View only unread messages box to view unread messages.

Set up notifications

You can configure notifications for reservation messages or direct messages with owners under the Owners section.