Important:
We’re making an important update to improve your guest management process. Starting March 31st, the Check-in Form and Rental Agreement features will be phased out. To ensure uninterrupted service and access to these features, please transition to the Guest App—your new, all-in-one solution for guest data collection.
Collect valuable information from your guests, such as their names, email addresses, and mobile numbers, by sending a check-in form before their arrival. After you create a template, you can send the check-in form to the guest automatically or manually following the instructions below.
Limitations
- Some booking channels block links in messages to guests before the reservation is confirmed.
- Check-in forms should be sent post-confirmation, and users are advised to review each channel's official guidelines as they may differ.
- Booking.com does not allow messaging links to guests.
- The recommended channels for sending the check-in form or Guest app link are SMS and email, as they typically support links. If you encounter any issues, contact us for assistance.
- VRBO users may experience challenges with link delivery due to known technical limitations. It is recommended to reach out to VRBO support for additional guidance.
- Check-in forms can only be sent up to one day after check-in, after which the link will expire.
- If a guest has already filled out the form, it cannot be resent. Additional information must be collected via email or another communication method.
- Once sent, the form will not update if the reservation details change. In such cases, create a new form.
Send check-in form automatically
You set up when you want to check-in form to be sent ahead of time by adding a link to the form in an automated message. Automated messages can only be sent to confirmed reservations. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- Create a message automation or use an existing message automation. Add a message that is configured to be sent X days before check-in and at least five minutes after reservation confirmation, to allow time for the variable to populate.
- In the message content, include the variable {{checkin_form}}. The message will look like this:
Hi {{guest}},
We look forward to welcoming you to our {{listing}}. We kindly request that you complete the following form before your arrival.
{{checkin_form}}
Regards,
{{host_first}}
The {{checkin_form}} variable will be replaced by a link to the form when the message is sent, and your guest will be able to click it to access and fill out.
Send the check-in form manually
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the Inbox icon to the left.
- From the left sidebar, click Guests inbox.
- Select the relevant guest's conversation from the conversations list.
- In the widget sidebar on the right, click the
icon. - Click Send check-in form.