You can connect your listings with Booking.com either by linking Guesty listings to existing Booking.com listings or publishing them to Booking.com (Pro users only). Published listings use a full sync connection type by default, while linked listings default to rates & availability sync. You can manage your Booking.com listings, reservations, guest communication, and tools according to the relevant connection type.
Note:
- Pro users: Learn how you can switch the connection type for your listings.
- Lite users: You can only link listings between Guesty and Booking.com so the connection type is always rates & availability sync. Please refer only to the "Rates & availability" tab below.
Check the connection type (Pro only)
Follow the instructions below to check the listing's connection type.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select Growth mode.
- Click Distribution.
- Click the Booking.com thumbnail.
- In the Booking.com integration page, locate the relevant listing's row. Then, check the connection type that appears under the "Connection type" column.
Manage data according to the connection type
Refer to the list below to determine where to manage data based on the connection type. Whenever possible, we recommend managing your data in Guesty, unless stated otherwise.
When data sync is active, updates should occur instantly without delays. If data isn't synced, manually adjust the settings in the platform that was not synced to maintain consistency.
Full sync
| Type of data | Where to manage it |
|---|---|
Accommodation fare/base price |
Guesty |
Additional fees, security deposit, authorization hold, and price adjustments |
Guesty |
Amenities |
Guesty |
Availability settings |
Guesty |
Basic fees (cleaning fee, extra person fee) |
Guesty An extra person fee is included in the accommodation fare in Guesty. It won't be shown as a separate line item in the guest invoice (folio). |
Child policy |
Guesty |
Company description and company logo |
Guesty Learn more about adding or removing your company logo and company description. |
Guest communication |
Guesty |
Images |
Guesty It is recommended to use images with high resolution as they will be pushed to Booking.com. Booking.com will display a maximum of 45 photos. |
Listing address |
You can set your listing address in Guesty upon the initial publish, and only if the listing's status in the Extranet is "XML: Being Built". After the initial publish, make changes in Booking.com. |
Listing descriptionsincluding all the sections under the public description in the property page |
Booking.com |
Listing title |
You can set the listing's title in Guesty during the initial publish. After the initial publish, make changes in Guesty if the listing's status in the Extranet excludes the following:
|
Rate plans/cancellation policy |
Guesty Avoid creating or updating your rate plans in Booking.com as it may cause syncing issues. |
Reservation changes/updates |
Booking.com / Guesty Learn more about which updates you can make to a reservation in Guesty. |
Reservations cancellations |
Booking.com |
Room arrangement (number of bedrooms, bed types, etc.) |
Guesty |
Taxes |
You can set the listing's taxes in Guesty during the initial publish if the listing's status in the Extranet excludes the following:
After the initial publish, make changes in Guesty. Only a limited number of taxes can be set in Guesty. Learn how taxes sync with booking channels. |
Rates & availability sync
| Type of data | Where to manage it |
|---|---|
Accommodation fare/base price |
Guesty |
Additional fees, security deposit, authorization hold, and price adjustments |
Booking.com |
Amenities |
Booking.com |
Availability settings |
Guesty |
Basic fees (cleaning fee, extra person fee) |
Manage the extra person fee in Guesty. An extra person fee is included in the accommodation fare in Guesty. It won't be shown as a separate line item in the guest invoice (folio). Manage the cleaning fee in Booking.com. Update it manually in Guesty. |
Child policy |
Booking.com |
Guest communication |
Guesty |
Images |
Booking.com |
Listing address |
Booking.com |
Listing descriptionsincluding all the sections under the public description in the property page |
Booking.com |
Listing titles |
Booking.com |
Rate plans/cancellation policy |
Avoid creating or updating your rate plans in Booking.com, as it may cause syncing issues. Pro users: Set and adjust your rate plans or cancellation policy in Guesty. Lite users: Set one rate plan in Booking.com before linking your listing. The rate plan will be deactivated when linking the listing, and be replaced by your cancellation policy in Guesty. |
Reservation changes/updates |
Booking.com / Guesty Learn more about which updates you can make to a reservation in Guesty. |
Reservations cancellations |
Booking.com |
Room arrangement (number of bedrooms, bed types, etc.) |
Booking.com |
Taxes |
Booking.com |