You can connect your listings with Booking.com either by linking existing Booking.com listings with Guesty or by publishing them to Booking.com (Pro users only). For published listings, the default type of data sync with Booking.com is set to full sync, while for linked listings the default is set to rates & availability sync only.
Note:
- Pro users: Learn how you can switch the connection type for your listings.
- Lite users: You can only link listings between Guesty and Booking.com, and your listings' connection type is rates & availability. Please refer only to the Rates & availability tab.
Whether or not the data is synced between Guesty and Booking.com depends on how a listing is connected. Manage your Booking.com listings, reservations, guest communication, and tools according to the relevant connection type.
As a default, we recommend that you manage all types of data in Guesty, unless we state that the data type should be managed in Booking.com. When it is indicated that the data is synced, it is expected to sync instantly with no delays. Where data is not synced, ensure that the data in Guesty and Booking.com match by manually adjusting the relevant settings in the unsynced platform.
Tip:
Learn how to see if a listing was linked or published.
Full sync
| Type of data | Where to manage it |
|---|---|
Accommodation fare/base price |
In Guesty The data will be synced to Booking.com. |
Basic fees (cleaning fee, extra person fee) |
In Guesty Both the extra person fee and the cleaning fee will be synced to Booking.com.
An extra person fee is included in the accommodation fare in Guesty. It won't be shown as a separate line item in the guest invoice (folio). |
Additional fees (including security deposit and authorization hold) & making price adjustments |
Manage additional fees and make price adjustments in Guesty. Making changes in Guesty will override the settings in Booking.com. Making changes in Booking.com will not sync to Guesty. |
Rate plans/cancellation policy |
In Guesty The data will be synced to Booking.com (including any adjustments you make). Avoid creating or updating your rate plans in Booking.com, as it may cause syncing issues. |
Taxes |
You can set the listing's taxes in Guesty upon the initial publish, and only if the listing's status in the Booking.com Extranet is "XML: Being Built" (this status will not be displayed in Guesty). Only a limited number of taxes can be set in Guesty, learn more here. Making changes to tax values in Guesty after the initial publish won't be synced to Booking.com. Make them in Booking.com. Contact Booking.com support to make changes in tax changes. |
Availability settings/restrictions on availability |
In Guesty Data is synced to Booking.com. |
Listing titles |
You can set your listings titles in Guesty upon the initial publish, and only if the listing's status in the Extranet is "XML: Being Built". Making changes to the listing titles after the initial publish won't be synced to Booking.com. Make them in Booking.com. |
Listing address |
You can set your listing address in Guesty upon the initial publish, and only if the listing's status in the Extranet is "XML: Being Built". Making changes to the listing address after the initial publish won't be synced to Booking.com. Make them in Booking.com. |
Listing descriptionsincluding all the sections under the public description in the property page |
In Booking.com The data won't be synced between Booking.com and Guesty. |
Amenities |
In Guesty |
Images |
In Guesty The data will be synced to Booking.com. It is recommended to use images with high resolution as they will be pushed to Booking.com. Booking.com will display a maximum of 45 photos. |
Child policy |
In Guesty The data will be synced to Booking.com. |
Reservations cancellations |
In Booking.com The data will be synced to Guesty. |
Reservation changes/updates |
In Booking.com /Guesty Some changes to Booking.com reservations can be made directly via Guesty, learn more here. |
Guest communication |
In Guesty |
Company description and company logo |
In Guesty. Learn more here. |
Room arrangement (number of bedrooms, bed types, etc.) |
In Guesty Data is synced to Booking.com. |
Rates & availability sync
| Type of data | Where to manage it |
|---|---|
Accommodation fare/base price |
In Guesty Data will be synced to Booking.com. |
Basic fees (cleaning fee, extra person fee) |
Manage a listing's extra person fee via Guesty. This fee will be synced to Booking.com. An extra person fee is included in the accommodation fare in Guesty. It won't be shown as a separate line item in the guest invoice (folio). Manage a listing's cleaning fee via Booking.com. This fee won't be synced to Guesty. Update manually in Guesty. |
Additional fees (including security deposit and authorization hold) & making price adjustments |
Manage additional fees and make price adjustments in Booking.com. |
Rate plans/cancellation policy |
Pro users: You set your rate plans/ cancellation policy in Guesty, including any adjustments you make. The data will sync to Booking.com. Avoid creating or updating your rate plans in Booking.com, as it may cause syncing issues. Lite users: Set one rate plan in Booking.com before linking your listing. The rate plan will be deactivated when linking the listing, and be replaced by your cancellation policy in Guesty. Avoid creating rate plans in Booking.com, as it may cause syncing issues. |
Taxes |
Taxes are not synced between Guesty and Booking.com. Manage taxes in Booking.com. |
Availability settings/restrictions on availability |
In Guesty The data will be synced to Booking.com |
Listing titles |
In Booking.com The data won't be synced between Booking.com and Guesty. Update manually in Guesty. |
Listing address |
In Booking.com The data won't be synced between Booking.com and Guesty. Update manually in Guesty. |
Listing descriptionsincluding all the sections under the public description in the property page |
In Booking.com The data won't be synced between Booking.com and Guesty. Update manually in Guesty. |
Amenities |
In Booking.com The data won't be synced to Guesty. Update manually in Guesty. |
Images |
In Booking.com Images won't be synced to Guesty. |
Child policy |
In Booking.com The data won't be synced between Booking.com and Guesty. |
Reservations cancellations |
In Booking.com The data will be synced to Guesty. |
Reservation changes/updates |
In Booking.com /Guesty Some changes can be made via Guesty, learn more here. |
Guest communication |
In Guesty |
Room arrangement (number of bedrooms, bed types, etc.) |
In Booking.com. The data won't sync to Guesty |