You can connect your listings with Booking.com either by linking Guesty listings to existing Booking.com listings or publishing them to Booking.com (Pro users only). Published listings use a full sync connection type by default, while linked listings default to rates & availability sync. You can manage your Booking.com listings, reservations, guest communication, and tools according to the relevant connection type.
Note:
- Pro users: Learn how you can switch the connection type for your listings.
- Lite users: You can only link listings between Guesty and Booking.com so the connection type is always rates & availability sync. Please refer only to the "Rates & availability" tab below.
Check the connection type (Pro only)
Follow the instructions below to check the listing's connection type.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select Growth mode.
- Click Distribution.
- Click the Booking.com thumbnail.
- In the Booking.com integration page, locate the relevant listing's row. Then, check the connection type that appears under the "Connection type" column.
Manage data according to the connection type
Refer to the list below to determine where to manage data based on the connection type. Whenever possible, we recommend managing your data in Guesty, unless stated otherwise.
When data sync is active, updates should occur instantly without delays. If data isn't synced, manually adjust the settings in the platform that was not synced to maintain consistency.
Full sync
Listing details
| Action | Where to manage it |
|---|---|
|
Set the property location
|
You can set your listing address in Guesty upon the initial publish, and only if the listing's status in the Extranet is "XML: Being Built". After the initial publish, make changes in Booking.com. |
|
Set the listing title |
You can set the listing's title in Guesty during the initial publish. Learn more about title restrictions. After the initial publish, make changes in Guesty if the listing's status in the Extranet excludes the following:
|
|
Set the listing description |
In Booking.com Includes all the sections under the public description in the property page |
|
Set the listing images |
In Guesty
|
|
Set the listing bed arrangements |
In Guesty |
|
Manage the listing amenities |
In Guesty |
| Manage marketing information |
In Guesty Learn more about adding or removing your company logo and company description. |
Reservations and calendar & availability
| Action | Where to manage it |
|---|---|
|
Manage calendar & availability |
In Guesty |
|
Manage reservation updates |
In Booking.com / Guesty Learn more about which updates you can make to a reservation in Guesty. |
|
Manage cancellations |
In Booking.com |
Reservation policies
| Action | Where to manage it |
|---|---|
|
Manage cancellation policies |
In Guesty,/p |
|
Manage rate plans |
In Guesty Avoid creating or updating your rate plans in Booking.com as it may cause syncing issues |
|
Set check-in/check-out times |
In Guesty Note that check-in can be no later than 00:00 (midnight) in Booking.com. If you set a later check-in time in Guesty, it displays as 00:00 (midnight) in Booking.com. |
|
Child policy |
In Guesty |
Financials and revenue management
| Action | Where to manage it |
|---|---|
|
Accommodation fare |
In Guesty |
|
Additional fees, authorization hold, and price adjustments |
In Guesty |
|
Basic fees (cleaning fee, extra person fee) |
In Guesty An extra person fee is included in the accommodation fare in Guesty. It won't be shown as a separate line item in the guest invoice (folio). |
|
Manage taxes |
You can set the listing's taxes in Guesty during the initial publish if the listing's status in the Extranet excludes the following:
After the initial publish, make changes in Booking.com. Only a limited number of taxes can be set in Guesty. Learn how taxes sync with booking channels. |
|
Security deposit |
Set the initial security deposit with relevant charge and return policy settings in Booking.com. Once set, manage in Guesty. |
|
Environmental fee |
Currently in development. Contact us to be addedto the pilot. |
Guest communication
| Action | Where to manage it |
|---|---|
|
Manage guest communicationm/p |
In Guesty |
Rates & availability sync
Listing details
| Action | Where to manage it |
|---|---|
|
Set the property location |
In Booking.com |
|
Set the listing descriptions |
In Booking.com Includes all the sections under the public description in the property page. |
|
Set the listing title |
In Booking.com |
|
Set the listing images |
In Booking.com It is recommended to use landscape images (i.e. horizontal) with a minimum resolution of 2048 x 1080 pixels. Images with a resolution of 4000 x 3000 pixels render best results. |
|
Set the listing bed arrangements |
In Booking.com |
|
Manage the listing amenities |
In Booking.com |
Reservations and calendar & availability
| Action | Where to manage it |
|---|---|
|
Manage calendar & availability |
In Guesty |
|
Reservation updates
|
In Booking.com / Guesty Learn more about which updates you can make to a reservation in Guesty. |
|
Reservation cancellations |
In Booking.com |
Reservation policies
| Action | Where to manage it |
|---|---|
|
Manage cancellation policies |
In Guesty Lite users: Set one rate plan in Booking.com before linking your listing. The rate plan will be deactivated when linking the listing, and be replaced by your cancellation policy in Guesty. |
|
Manage rate plans |
In Guesty Avoid creating or updating your rate plans in Booking.com, as it may cause syncing issues. Lite users: Set one rate plan in Booking.com before linking your listing. The rate plan will be deactivated when linking the listing, and be replaced by your cancellation policy in Guesty. |
|
Set check-in/check-out times |
In Booking.com Note that check-in can be no later than 00:00 (midnight) in Booking.com. |
|
Child policy |
In Booking.com |
Financials and revenue management
| Action | Where to manage it |
|---|---|
|
Accommodation fare |
In Guesty |
|
Additional fees, authorization hold, and price adjustments |
In Booking.com |
|
Basic fees (cleaning fee, extra person fee) |
|
|
Manage taxes |
In Booking.com |
|
Security deposit |
In Booking.com |
|
Environmental fee |
In Booking.com |
Guest communication
| Action | Where to manage it |
|---|---|
|
Manage guest communication |
In Guesty |