The guest app is where you create a customized check-in form that you can send to guests before they arrive to gather useful information about them and their stay, and to allow them to upload important documents, such as their passport or driver's license.
Follow the instructions below to customized the guest app.
Step by step:
- Sign in to your Guesty account. If you are in the middle of creating the check-in form, finish it and click Done, then continue from step 5.
- In the top navigation bar, click the mode selector and select Guest experience mode.
- Click Guest app.
- Click the relevant guest app.
- To the right of "App branding", click Personalize.
- Upload a photo of your brand and choose the default welcome and goodbye greetings guests will see.
- In the top-right corner, click Done.
Multiple guest apps
You can create multiple guest apps (up to 50) for different listings, channels, or languages. This helps personalize each guest’s experience by tailoring branding, messaging, or legal agreements to specific groups of reservations. Each guest app can be easily managed through its settings menu, by clicking the three-dot icon (⋮) located on the right side. Through this menu, you can edit the guest app's display name to better identify its purpose or target audience. While you can customize the display name, it must be unique across your guest apps. Changing the name won't affect the app's underlying variable settings.
Translations
To better accommodate international travelers, the Guest App now supports multiple languages - currently Spanish, German, French, Portuguese, and Italian. Guest App automatically displays content in the guest's device/browser language when available (defaulting to English if the language is not supported). Guests have the flexibility to switch between available languages themselves directly within the app.