After creating the check-in form in the Guest App, we recommend scheduling an automated message to remind guests to complete it. Schedule the message to be sent before their check-in. For guests with pre-confirmed reservations (in "Inquiry" or "Reserved" status), you can also send the form or reminder manually.
You can send multiple Guest App check-in forms to the same guest, provided each form uses a different variable.
Limitations
- Some booking channels block links in messages if the reservation isn't confirmed.
- Booking.com doesn't allow messaging links.
- Vrbo users may face link delivery issues due to technical limitations. Contact Vrbo support for guidance.
- Check-in forms expire one day after check-in.
- Send forms after confirmation and review each channel's official guidelines.
- Use SMS or email to send the form, as they typically support links.
- Forms can't be resent once filled out. Collect additional information via email or other methods.
Note:
The check-in form is part of the Guest App, which includes reservation details like the confirmation code. The link opens the entire app, not just the form.
Send the form or reminder manually
Follow the steps below to send a check-in form or reminder manually.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Guest experience mode.
- Click Guest App.
-
Click 
to copy the link variable of the relevant app. The guest receives a link to the Guest App instead of the variable text.
- Follow these instructions to create a message.
-
Add the link to the form in the automated message as a variable. The guest receives a link to the Guest App instead of the variable text.
|
Hi {{guest}},
We look forward to welcoming you to our {{listing_name}}. We kindly request that you complete the check-in form in the Guest App before your arrival.
Click here to access the Guest App, no download required:{{guest_app::[app_name]}}
Regards,
{{host_first}}
|
Schedule the form or reminder to be sent automatically
If you're sending a reminder, set it to be sent after confirmation but before check-in. To ensure only guests who haven't completed the form receive the reminder, add these message conditions:
- Add the "Check-in form submitted" condition and toggle it to No.
- If your account has multiple Guest Apps, use the "Guest App check-in form submitted" condition. Select the relevant app and choose "Is not complete" from the dropdown menu.
Step by step:
- Follow steps 1-4 above.
- Create the automated message.
- Add the link to the form in the automated message as a variable. The guest receives a link to the Guest App instead of the variable text.
Send an automated message for completed check-in forms
Create an automated message that sends automatically when a guest completes the form.
Step by step:
-
Create or edit an automated message.
- Under the "Add conditions" section, click +Add condition and select:
- Fill out the details and click Save.
- In the top-right corner, click Save.
- Click Apply changes.
Send a signed PDF agreement automatically
Automatically send guests a copy of their signed PDF agreement after they complete the check-in form.
Step by step:
- Repeat steps 1-2 above.
- Add
::pdf to the end of your Guest App variable in the message content. For example:{{guest_app::my_guest_app_1::pdf}}
- Fill out the details and click Save.
- In the top-right corner, click Save.
- Click Apply changes.
The PDF variable automatically generates and sends the signed agreement the guest completed.