After creating the check-in form in the guest app, we recommend scheduling an automated message to remind guests to complete it. Schedule the message to be sent before their check-in. For guests with pre-confirmed reservations (in "Inquiry" or "Reserved" status), you can also send the form or reminder manually.
Follow the instructions below.
Note:
The check-in form is part of our guest app, which includes details about the guest's reservation, such as the confirmation code. The link you send opens the entire app, not just the form.
Send the form or reminder manually
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Guest experience mode.
- Click Guest app.
- In the guest app page, click
to copy the link variable of the relevant app. This variable will turn into a link when sent to the guest in a message. - Follow these instructions to create a message.
- Paste the variable of the guest app into the message, and send it.
Note:
The guest app is currently in beta for Lite users.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Messaging and select Guest app from the dropdown menu.
- In the guest app page, click to copy the link variable of the relevant app. This variable will turn into a link when sent to the guest in a message.
- Follow these instructions to create a message.
- Paste the variable {{guest_app::my_guest_app}} into the message, and send it.
Schedule the form or reminder to be sent automatically
Tip:
We recommend sending the first message at confirmation, not before or after.
If you're also sending a reminder, set it up to be sent after confirmation but before check-in, and add the "Check-in form submitted" condition - set to "No" so only guests who have not completed the form receive the reminder.
Step by step:
- Follow steps 1-4 in "Send the form or reminder manually".
- Create the automated message.
- Add the link to the form in the automated message as a variable, which is the name you gave the guest app when you created it ("My Guest App 1" in the example below). Here is an example of a message you can send:
Hi {{guest}},
We look forward to welcoming you to our {{listing_name}}. We kindly request that you complete the check-in form in the guest app before your arrival.
Click here to access the guest app, no download required:{{My Guest App 1}}
Regards,
{{host_first}}
Note:
This feature is in beta only and not yet available to all users.
Step by step:
- Follow steps 1-4 in "Send the form or reminder manually".
- Create the automated message.
- Add the link to the form in the automated message as a variable, which is which is {{guest_app::my_guest_app}}. Here is an example of a message you can send:
Hi {{guest}},
We look forward to welcoming you to our {{listing_name}}. We kindly request that you complete the check-in form in the guest app before your arrival.
Click here to access the guest app, no download required:{{guest_app::my_guest_app}}
Regards,
{{host_first}}
Send a notification for completed check-in forms
Step by step:
- Create or edit an automated message.
- Under the "Add conditions" section, click +Add condition and select Check-in form is submitted from the dropdown menu.
- Toggle on Check-in form is submitted .
- Fill out the other relevant details, then click Save.
- Click Save at the top-right corner of the page, then click Apply changes.
Step by step:
- Create or edit an automated message.
- Under the "Add conditions" section, click +Add condition and select Check-in form is submitted from the dropdown menu.
- Toggle on Check-in form is submitted .
- Fill out the other relevant details, then click Save.
- Click Save & Activate at the bottom-right corner of the "Messages" page, then click Save & Activate again.