Provide guests with the details they need for a smooth stay by sharing property information through the Guest App. This can reduce manual inquiries and ensure guests have access to check-in instructions, Wi-Fi passwords, and house rules exactly when they need them.
The "Additional information" section acts as a central hub for property details stored in your Guesty account. Information syncs automatically and includes:
- Door codes and access instructions
- Wi-Fi network and password
- Check-in and check-out details
- Property rules, amenities, and other critical notes
Share property information in the Guest App
Follow the steps below to share important property information with guests in the Guest App.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Operations to open the dropdown menu. - Under Front desk, select Guest app.
- Click
next to the relevant Guest App and select Edit Guest App. - Under "App modules", toggle on Additional Information, and click
.
- Under "Visibility settings", configure when guests would have access to this information.
-
Under "Manage what will appear in the Guest App", click the relevant section, and toggle on each field you want visible to guests.
Important:
"Contact" type custom fields aren't supported in the app.
- At the top-right, click Done.
- Click Save Guest App.
- In the pop-up, enter your Guest App name.
- Check the terms and conditions box.
- Click Save Guest App.
The information syncs with your property page daily. Updates you make to the property page appear in the Guest App on the same schedule.
To maintain a clean interface, empty fields hide automatically for each property. Gating conditions control when information appears in the app without triggering guest notifications or automated alerts.
Understand visibility settings
Some details are useful as soon as a guest books, while others, such as door codes, are better held back until arrival is close. Visibility settings control the moment a module becomes available to guests:
- Always visible
- After booking confirmation
- 7 days before check-in
- After check-in
- After check-in form submitted
- After reservation was fully paid
- After AutoComply is completed: available once every guest on the reservation, including children and infants, has completed travel registration. Only shown to accounts with the AutoComply add-on.
- Custom: available at a time you set yourself. Enter an amount, select hours, days, or weeks, and choose before check-in or after check-in. Supported ranges are 1–72 hours, 1–30 days, and 1–4 weeks.
Visibility settings apply to the whole module, not to individual sections within it.
How the "After AutoComply is completed" option works
Keep the following in mind when you select this option:
- Guests can register through any Guest App link for the reservation. The content becomes available once everyone has registered, whichever link they used.
- A guest counts as registered once they complete registration in AutoComply, even if their details haven't been submitted to the authorities.
- The guest who completes the last registration sees the content right away. Other guests see it the next time they open or refresh the Guest App.
- Once the content is available, it stays available, even if you add guests to the reservation later.
- If AutoComply doesn't apply to the reservation, guests see the content. For example, when the property isn't activated for AutoComply, its country isn't supported, or the Guest App doesn't include a Travel registration step.
- If AutoComply is turned off for your account, the option stays selected, and guests see the content. A note on the dashboard lets you know.