If you encounter an issue when linking an existing Guesty property to a Booking.com listing, follow the steps below to resolve the issue.
Resolve missing Booking.com listings
If you don't see a Booking.com listing when attempting to link it in Guesty, ensure the following:
- Ensure the property in Guesty is active and listed. Inactive or unlisted properties won't appear.
- Verify that you are not trying to link sub-units in Booking.com directly to a Hotel ID in Guesty. You must link sub-units to the higher hierarchy, which is its multi-unit.
- Confirm that the number of units in Booking.com exactly matches the number of units in Guesty. Mismatched quantities block the connection.
- Ensure you organize your Booking.com unit structure correctly.
Resolve failed listings
If your linked listing displays "Failed", follow the instructions below to resolve the issue.
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click the icon dropdown menu and select Growth mode.
- Click Distribution.
- Click the Booking.com thumbnail.
- Click the relevant account
-
In the relevant listing row, check the "Status" column. If the status is "Failed', click Show more to the right.
-
See if there is a recommended action you can take.
- Click Fix now where relevant. You'll be redirected to the listing page to apply the recommended changes. Be sure to save any changes.
Resolve additional linked listing issues
For other issues related to linking listings, see the troubleshooting options below.
Use the self-service dashboard
The self-service dashboard is the easiest way to independently troubleshoot why listings failed to sync.
Use the errors guide
If you experience errors when connecting your listings, refer to our errors guide for resolution:
