A reservation's invoice total and payout amount do not match

If you discover a discrepancy between a reservation's invoice total and the payout amount, check the following.
  • Taxes. Check that the value on the booking channel matches the value(s) in Guesty.
  • Discounts. Check that the weekly and monthly discounts in Guesty match the discounts on the booking channel.
  • Markups. Check that the listing's markup is applied to the relevant booking channel.
  • Channel commission. Check that you are accounting for channel commissions in Guesty and that the percentages are accurate.
Should all the above be set up correctly, contact us for further assistance.
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