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  4. Check-in form

Viewing a check-in form after it was sent

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Important:

We’re making an important update to improve your guest management process. Starting February  28th, the Check-in Form and Rental Agreement features will be phased out. To ensure uninterrupted service and access to these features, please transition to the Guest App—your new, all-in-one solution for guest data collection.

Create a check-in form template and send it to guests for them to fill out before they arrive, helping you gather more information about your guest and their stay.

View check-in form status

You'll be notified when a guest has completed the form by an automated line generated in the guest conversation thread in the Inbox. Check the status of a guest check-in form following the steps below. 

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Guest experience mode.
  3. Click Documents and select Status report from the dropdown menu.

The status is displayed in a column to the right of the corresponding guest. Statuses are: Sent, Viewed, Completed, and Failed.

View guest details in a reservation

You can see the details the guest sent back on their form in a reservation under "Summary", "Guest" and "Travel information", depending on the fields included. Follow the steps below to see the details via the Inbox widget.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click .
  3. In the left side-bar, select Guests Inbox.
  4. On the left, click the relevant guest.
  5. To the right, click to access the reservation widget or to access the guest widget.

Remove attachments sent by a guest

Guests can add up to two attachments to their check-in form before sending it back to you.

While a completed check-in form cannot be deleted, you can delete attachments if the guest asks you to. Follow the steps above to access the reservation widget, then:

  1. Scroll down to the "Travel information" section.
  2. Hover over the attachment(s) you want to remove and click the trash can icon that appears.

View check-in form as PDF

You can view completed check-in forms as PDFs, including an audit trail of when the form was sent, viewed, and completed, in different ways:
  • The documents status report provides a bird's-eye view across reservations.
  • The reservation page provides full details about a reservation. 

Documents status report

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Guest experience mode.
  3. Click Documents and select Status report.
  4. Find the relevant reservation and click View at the column to the right of the MODIFIED column. If you also sent a rental agreement to the guest, the reservation will appear twice, once for the check-in form and once for the rental agreement.

Reservation page

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. Scroll down to "Travel information". Under "Documents", click Check-in form.

 

 

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