Pilot: Adding multiple guests to a reservation

Often more than one person stays under a single booking: a family, a group of friends, or coworkers traveling together. In many European countries, local regulations require you to register every guest, not just the person who booked. Add everyone staying to the reservation so all their details are in one place.

Every guest on a reservation appears in the Guests tab of the reservation page, with the person who booked labeled as the main guest.

How additional guests affect the reservation

• Adding or removing guests changes the reservation's price. Editing guest details doesn't.
• The guest folio's nightly breakdown records every change to the accommodation fare. If you change the number of guests after check-in, price differences, such as VAT, appear as separate line items under the original charges.
• Only the main guest receives messages, including automated messages.
• The reservation's activity log records each guest you add or remove.

Manage guests

You can add and remove guests to and from the reservation. Adding or removing a guest will change the price of the reservation. Changing guest details won't.

Add guests to a reservation

You can add guests from the reservation's Overview tab or Guests tab.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Reservations.
3. Click the relevant reservation.
4. Do one of the following:
   • From the Overview tab: In the "Guest" tile, click . At the bottom of the right-side panel, click + Add guest.
   • From the Guests tab: In the left submenu, select Guests. At the top right, click + Add guest.
5. Select the guest type from the dropdown: Adult (age 12 and above), Child (ages 2-12), Infant (ages 0-2), or Pet.
6. (Overview tab only) Click the added guest tile.
7. Click Select a contact to link an existing contact or enter the guest's first and last name, email address, phone number, and birthday manually.
8. For children and infants: Check the I confirm this data is provided for regulatory compliance box.
9. At the bottom-right, click Add contact.
10. If the "Save guest folio adjustments" side panel opens, fill in the relevant information. To keep the current accommodation fare, click next to "Accommodation fare" and use the arrows to adjust the total. Otherwise, the fare is recalculated based on the new number of guests.
11. Click Next.

Remove a guest

Follow the steps below to remove a guest from a reservation.

Step by step:

1. Repeat steps 1-3 above.
2. Navigate to the preferred tab.
   • From the Overview tab: In the relevant guest tile, click and select Remove guest.
   • From the Guests tab: Click the relevant guest tile, then in the right-side panel, click Remove guest.
3. In the pop-up, choose whether to remove the guest from this reservation only or to also delete the contact, then click Remove guest.
4. If the "Save guest folio adjustments" side panel opens, fill in the relevant information. To keep the current accommodation fare, click next to "Accommodation fare" and use the arrows to adjust the total. Otherwise, the fare is recalculated based on the new number of guests.
5. Click Next.

View and edit guest details

In the Guests tab, click a guest to view and edit their:

• Personal information
• Contact details
• Guest notes
• Documents
• Additional reservations
• Tags

Download guest details

Download every guest's full details in one file, for example, to submit to local authorities. In the top-right corner of the Guests tab, click Download CSV. This option appears only when the reservation has more than one guest.

The file starts with the reservation details (confirmation code, reservation ID, check-in and check-out dates), followed by one row per guest.