If your listing is available in Guesty but fails to display availability on the Booking.com extranet, it may not be connected or activated in Guesty, or incorrectly listed on Booking.com.
Follow the troubleshooting guide below to resolve the source of any calendar discrepancies.
Check the listing on the Booking.com extranet
- Ensure your listing is bookable: Check that the listing is not closed or unbookable.
- Check your rate plans: You must have at least one active Guesty rate plan that syncs the correct rates and availability. If not, create a Guesty rate plan.
Check the listing is connected and activated in Guesty
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Marketing and sales to open the dropdown menu. - Under Channel management, select Distribution.
- Select the Booking.com thumbnail.
- Click View all accounts listings.
-
Locate the listing. Under the Status column, ensure the listing is Connected.
If it's "Disconnected", click Disconnected and select Reconnect. Learn more about reconnecting a listing.
- Click on the listing to open the Property page.
- In the side navigation menu, click Settings to open the dropdown menu.
- Select General.
- Under Status in Guesty ensure the listing is Active.
- If it is deactivated, click Edit and toggle on Activate property.
- In the pop-up, click Activate listing.
- Click Save.
Check the listing is listed
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Properties. -
Click the relevant listing.
If the listing is marked as “unlisted” you need to list your property to make it visible.
For additional resources, read our iCal troubleshooting guide, and learn more about blocks on the Multi-Calendar and setting a listing's minimum and maximum nights.
