Troubleshooting: Booking.com calendar sync issues

If your listing is available in Guesty but fails to display availability on the Booking.com extranet, it may not be connected or activated in Guesty, or incorrectly listed on Booking.com. Follow the troubleshooting guide below to resolve the source of any calendar discrepancies.

Check the listing on the Booking.com extranet

• Ensure your listing is bookable: Check that the listing is not closed or unbookable.
• Check your rate plans: You must have at least one active Guesty rate plan that syncs the correct rates and availability. If not, create a Guesty rate plan.

Check the listing is connected and activated in Guesty

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution. 
4. Select the Booking.com thumbnail.
5. Click View all accounts listings.
6. Locate the listing and check the status is connected.
   
   If it's not connected, reconnect the listing.
7. Click on the listing to open the Property page.
8. Click Settings.
9. Under "Listing status" check the current status of the listing is "Active".
10. If it is deactivated, click Edit and switch the toggle on.
11. In the popup window, click Activate listing.
12. Click Save.
    Your listing is now active. Changes will reflect in Booking.com immediately.
    
    

Check the listing is listed

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties and click the relevant listing.
   If the listing is marked as “unlisted” you need to list your property to make it visible.