If your listing is available in Guesty but shows no availability on the Booking.com extranet, your connection may be inactive, the listing status might be incorrect, or Booking.com could be temporarily blocking selected dates.
Follow this troubleshooting guide to resolve calendar discrepancies and understand how Booking.com processes certain updates.
Check the listing on the Booking.com extranet
- Booking status: Check that the listing is not closed or unbookable.
- Rate plans: Confirm at least one active Guesty rate plan exists to sync rates and availability. If not, create a Guesty rate plan.
Check the listing is connected and activated in Guesty
Follow the steps below to ensure the listing is connected and active in Guesty.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Marketing and sales to open the dropdown menu. - Under Channel management, select Distribution.
- Select the Booking.com thumbnail.
- Click View all accounts listings.
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Locate the listing. Under the Status column, ensure the listing is Connected.
If it's "Disconnected", click Disconnected and select Reconnect. Learn more about reconnecting a listing.
- Select the listing to open the Property page.
- In the side navigation menu, click Settings to open the dropdown menu.
- Select General.
- Under Status in Guesty ensure the listing is Active.
- If it is deactivated, click Edit and toggle on Activate property.
- In the pop-up, click Activate listing.
- Click Save.
Check the listing is listed
Follow the steps below to verify if the property is listed and visible to guests.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Properties. -
Click the relevant listing.
If the listing is marked as “unlisted” you need to list your property to make it visible.
Resolve "missing pricing" and calendar blocks
When you make major changes to occupancy, base pricing, or rate structures in Guesty, Booking.com may temporarily block affected calendar dates. This prevents guests from booking with outdated data.
Blocked dates usually show as unavailable or display a "Missing pricing" message until the new information syncs completely. Dates re-open automatically once the sync completes.
We recommend taking the following steps:
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Wait for the auto-sync to complete
In most cases, Booking.com will reopen the blocked dates automatically within 1 to 24 hours after a significant setting change.
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Avoid repeated changes
Don't make further changes to occupancy or pricing while the calendar is syncing, as this restarts the sync timer and can extend the block period.
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Request manual refresh
If the calendar remains blocked longer than 24 hours or you need the update to appear urgently, contact us. Our team will run a manual calendar refresh to process the new information immediately.
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Verify updates
Once the block lifts, confirm in the Booking.com Extranet calendar that your new occupancy and pricing are correct.
For additional resources read our iCal troubleshooting guide, and learn more about blocks on the Multi-Calendar and setting a listing's minimum and maximum nights.
