The processing of each payment performed through Guesty is consisted of multiple steps and involves different parties. As your payment is flowing through the different systems, different fees are deducted.

Important:

Payouts which pass through the Guesty systems, are processed by the payment processors.


Read the below article to get more clarity about the payment flow and to understand how your final "settled payout" amount is calculated.

To illustrate this process, let's track the journey of a $100 payout through the various steps below.

A rolling reserve is held back

A rolling reserve is a risk management tool used by payment processors. It involves withholding a percentage of your daily sales for a predetermined period to cover potential excessive chargebacks, refunds, and other unforeseen expenses.
Read more about rolling reserve

Considering a 10% rolling reserve for 3 months, our initial $100 is reduced to $90, with the remaining $10 held and released after 90 days.

A payment processing fee is deducted 

By a payment processor

A processing fee refers to the cost associated with processing a financial transaction between a merchant (seller) and a customer (buyer). When a customer makes a payment, there are various entities involved in facilitating the transaction, including banks, payment processors, credit card networks, and sometimes credit card companies. These entities charge fees for their services, and the payment processing fee is the sum of these charges. The processing fee is charged by the payment processor (GuestyPay, Stripe, Merchant Warrior, or Hyp) and collected as a percentage of the transaction amount plus a flat amount fee per transaction (e.g., 2.9% + $0.30 for the US).

In our example, the $90 is further reduced to $86.80, based on the calculation: $90 - ($100 * 2.9% + $0.30).

Beta users: Payments by Booking.com

For reservations where Booking.com is collecting the payment from guests, a processing fee is charged . Find details about the processing fee in the reservation payment section.

Learn more about payment options in Booking.com.

Follow the steps below to view the Booking.com processing fee

Pro users Lite users

Step by step:
  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector, and select Financials mode.
  3. Click Reservations.
  4. Select the relevant reservation.
  5. Click Balance due / Payout in the gray banner at the top of the page.
  6. Within the commission bar, detect the “Payment processing fee”.

Note:

  • This fee can be retrieved through API.
  • To assist you in commission calculation, you can use the "processing_fees" variable. This variable shows the accumulated value of the payment processing fees collected by the processor on each transaction.

 

The payment gateway fee is deducted

Stripe automatically deducts the payment gateway fee (referred to as the "Stripe Application Fee") along with the payment processing fee, and then remits the remaining payment to Guesty.

Hyp, Mechant Warrior and GuestyPay, Guesty charge the payment gateway fee on the next billing invoice

Assuming a 1% payment gateway fee, the $86.80 in our example is now reduced to $85.80.

A released reserve is added to the payout

The relevant piece of the rolling reserve which was already held for the predetermined period is released and added to payout
Find more information on how to trace it back to a specific reservation.

Let's assume that only $10 worth of rolling reserve was held back 90 days ago. In this case, our $85.80 now increases to $95.80.

In real-life scenarios, the released reserve amount represents a percentage of all daily transactions performed 90 days ago, rather than a single payout.

The account balance is checked by the system

If the account balance is negative, a corresponding portion of the payout will be kept to balance it out.

Assuming there was a $5 debt balance, our $95.80 is now reduced to $90.80.

The payout appears in your bank account

Payouts occur every day of the week, but since banks process transfers only on business days, payouts sent from GuestyPay to your bank during weekends or bank holidays are typically received by your bank on the following first business day.

If no additional fees apply, you will receive a payout of $90.80.

Additional fees may apply

  • International card fee - Applied for cross-border transactions
  • Foreign exchange fee - Applied if a currency conversion is required
  • Virtual card fee - Applied if a virtual card authentication is required
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