How can I locate a reservation?

Use these methods to locate a reservation:

The reservations page (reservations report)

Access the Reservation report via the Operations mode -> Reservations. You can also create a custom reservations report, and use it to locate the relevant reservation.

The Multi Calendar

You can access a reservation by clicking it directly from the Multi Calendar display. You can use the filters or change the displayed date range in the upper bar to locate the reservation.

The search bar

You can use the dashboard's top search bar to find a reservation, by either typing the name of the listing associated with the reservation, the name of the guest, or other identifying details (such as email address, phone number, etc.).

The contacts page

The contacts page automatically stores the guests' details when they make a reservation, either via a booking channel, a Guesty direct integration, or when you add the guest's details when making a manual (offline) reservation. To access the contacts page, follow the instructions below.

Pro users Lite users

Step by step 

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector, then select Guest experience mode.
  3. Click Contacts.
  4. Click the name of the relevant contact.
  5. On the sidebar, click Reservations.
  6. Locate the relevant reservation. You can navigate to the full reservation page by clicking on the top right.
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