Connecting your Hopper account and listings to Guesty

The information in this article is relevant only for Pro users at this time.

You can publish your Guesty listings to Hopper and manage them directly in Guesty. Once your Guesty account is connected to Hopper, you can publish listings at any time, and the content will be synced across the platforms. When connecting new listings to Hopper, your listings may be in "Pending" status for up to 24 hours (approximately). In case the listings are "Pending" for longer than 48 hours, please contact Hopper via this link, or send an email to: hosts@hopper.com. Learn about your listings connection statuses and basic troubleshooting here.

After connecting, Hopper will sync the listing's data from Guesty every 24 hours (including any updates you make). Learn where you should manage your Hopper's listings, reservations, and guest communication.

Before you begin

Note the following prerequisites and limitations:

  • Hopper only accepts listings located in North America (USA, Canada, Mexico, and the Caribbeans)
  • Hopper only supports USD currency
  • Your listings must adhere to meet Hopper's requirements for eligibility.
  • Hopper is the merchant of record. Payments to the host will be done via VCC or direct bank transfer. Read more here.
  • The host is responsible for collecting security deposit fees (part of basic fees) and any deposits (part of additional fees) directly from Hopper's guests. Any deposits will not be charged by Hopper.
  • Channel commission will be % of the booking's total amount

Connecting your account and listings

Step by step:

  1. Create a Hopper account here.
  2. Sign in to your Guesty account.
  3. In the top navigation bar, click the mode selector and select Growth mode.
  4. Click Distribution.
  5. Click the Hopper thumbnail.
  6. Click Start connecting to Hopper.
  7. Mark the I have already signed up checkbox.
  8. Click Continue to connect listings.
  9. A popup will be displayed, showing the first couple of characters of the token generated for this account’s Hopper integration. Click the copy icon next to the token to copy it. During the account setup process in Hopper, you will be requested to enter this token. You must add the token to your Hopper account to import your listings into Hopper.

    Note:

    You can view the token later from the Hopper integration page as well, by clicking more in the top right, then clicking your token.
  10. Select a cancellation policy and a cancellation fee (if relevant) from the dropdowns, then click Next.
  11. Choose the listings you'd like to connect, by selecting All my current listings or Specific listings. If choosing the latter, click Select listings to connect. Then, mark the checkboxes for the relevant listings, and click Done.
    • If All my current listings option is chosen, all of your Guesty listings will attempt to sync to Hopper even if they do not fulfill Hopper's listing requirements.
    • Please note that only multi-units and single units can be linked to Hopper.
    • Any unlisted or inactive listings will not be published to Hopper. Learn how to activate and list your listings.
  12. Click Done.
    A pop-up will appear letting you know that your listings are pending connection with Hopper.
  13. Click Continue to dashboard.
  14. Sign in to Hopper, then add the token copied before to your account.

Your listings will be imported within the next 24 hours (approximately) and become "Live on channel".

Connecting new listings

To connect new listings after your Hopper account is connected to Guesty, click Connect listings in the top-right corner of your Hopper dashboard and follow steps 10 to 13 above.

Disconnecting a listing

Follow the instructions in this article

Making changes to a listing after initiating the connection process

Making changes to listings after the connection process was initiated can only be synced to the channel if the listing’s status is either “Failed” or “Connected”. For example, if you finished the connection setup and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to Google. Wait for the listing’s connection status to change to "Connected" or "Failed". If the status changed to “Connected”, the added images will be synced to the channel. If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

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