Connecting your Guesty listings to SiteMinder

SiteMinder acts as a channel manager that centralizes your listings, letting you manage them on various platforms.

Once you connect your Guesty account to SiteMinder, your listings nightly rates and calendar availability sync automatically to SiteMinder. 

Any updates to listings must be made in both Guesty and SiteMinder. For every update, create a support ticket. 

Limitations

• SiteMinder is designed for properties with multiple units in a single location, such as hotels or apartment complexes. In Guesty, these properties are referred to as “complexes”.
•  SiteMinder doesn't support single-unit properties. 

id="unlisting-a-unit-or-units-from-a-multi-unit-under-a-complex"Connect listings to SiteMinder 

Follow the steps below to connect your Guesty listings to SiteMinder. 

1. Create listings in SiteMinder: Create the corresponding Guesty listings in SiteMinder that you want to connect to channels supported. Include the listings you want to connect within a property.
2. Request the onboarding file: Contact us for the onboarding file, which contains codes to link the listings between Guesty and SiteMinder.
3. Link listings in SiteMinder: Enter the codes from the onboarding file in SiteMinder to connect the listings. 

Follow the steps below to add new complexes from Guesty to SiteMinder.

• Creating units: Create the multi-unit and sub-units in SiteMinder. Only the multi-unit will be connected to Guesty, as sub-unit to sub-unit mapping isn't supported.
• SiteMinder's pricing model: The more units you have per unique address, the lower the fee.

Update connected listings

Follow the steps below to add or remove listings connected to SiteMinder.

Step by Step:

1. In Guesty: Create, delete, or activate/deactivate listings as necessary.
2. In SiteMinder: Add or remove the corresponding listings. To remove sub-units from a multi-unit listing, close or remove the sub-unit.
3. Request the onboarding file: Contact us for the onboarding file.
4. Re-link the listings in SiteMinder: Enter the codes from the onboarding file in SiteMinder to reconnect the updated listings.

Verify sync and testing

1. Schedule a live call: Contact us to finalize the onboarding process, verify the integration, and generate new onboarding files when adding units. 
2. Determine who will perform the testing: 
   • If a Customer Success Manager (CSM) or Onboarding Specialist (OB) is assigned, contact them to handle testing and ensure that rates and availability sync correctly between Guesty and SiteMinder. 
   • If no CSM or OB is assigned or involved in the communication, contact us to perform the testing. 
3. Test the integration: Once the set up is complete, Guesty will test the integration to confirm that rates and availability sync properly between Guesty and SiteMinder. 

FAQs