Troubleshooting: Reservation status changed in the booking channel but not in Guesty

If a reservation status changes on the booking channel but doesn't update in Guesty, one of the following issues is likely preventing the sync:

• The listing is no longer connected to the booking channel.
• The account in the booking channel is disconnected from Guesty.
• The listing was deactivated.

Contact us to update the status of the reservation in Guesty.