Properties in Guesty have two types of addresses: the property address (the physical location) and the published address (what guests see on booking channels).
Accurate addresses ensure your listings display correctly and guests arrive at the right location. Occasionally, Google Maps may not recognize the physical address you enter. If you receive the error "This address was not saved because it couldn't be located," follow the steps below to resolve the issue.
Remove unit numbers
Google Maps often fails to recognize specific unit or apartment numbers. If your address includes one, remove it and enter only the building address.
You can add the unit number to the property title or description fields or include it in the check-in instructions sent to guests.
Save an unrecognized address
If you need to save the address exactly as entered, follow the instructions below.
Step by step:
- Confirm the property has a published address, or add an address.
- Enter the property address again.
- When the error message appears, check the box to acknowledge the warning.
- Click Confirm.
Update booking channels
Addresses forced through the method above save in Guesty but don't automatically sync to connected booking channels.
If you want it to appear in the channels, contact us with the details listed below. If the property is already connected to a booking channel, contact them to update the address directly in the channel after we confirm that the address has been successfully updated in Guesty.
Details to include
- Listing name
- Full address
- Street
- Apartment/Unit
- Suburb city
- State
- Country
- Zip code
- Latitude
- Longitude