After your owner statements are set up, they're automatically generated at the beginning of each month and provide a summary of transactions regarding a specific owner for the calendar month before the statement was generated.
The first page of the owner statement is a general summary of the income due to the owner for all of their listings, and the following pages provide a breakdown of that summary per listing.
A listing must be assigned to a business model in order to appear on the owner statement. If a listing is missing from the statement, a single unit or a sub-unit of a multi-unit, follow the instructions below:
- Check if the listing is assigned to a business model. Both active and inactive listings can appear on an owner statement, as long as they have reservations and are assigned to an owner and business model. Follow these instructions and add the filter below to create a report of listings that are not assigned to a business model:
- Have business model, set to "no".
- Try to find your missing listing in the report:
- If the listing appears in the report, it is not assigned to a business model. Follow these instructions to assign it.
- If the listing does not appear in the report, it is assigned to a business model. In this case, check if the listing had any reservations during the calendar month in question:
- If there were no reservations, the listing will not show up in the statement by design.
- If there were reservations, it's possible the listing was assigned to the business model after the statement was generated. If this is the case, and the reservations display the Accounting Folio, you will need to regenerate the statement. If you're still unsure, contact us.
Either way, if you want to see this listing in an owner statement, you will need to create one manually since the generation date of the automated owner statement has already passed.