For smooth and effective communication with guests, easily confirm through Guesty that your automated messages have been dispatched successfully for each reservation.
Follow the instructions below:
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Inbox. - In the Inbox submenu, click
. -
Under "All conversations" to the left, select the relevant guest's thread.
If they have more than one reservation, you'll see a dropdown arrow next to the confirmation code in the toolbar to the right. Click the arrow to select the relevant reservation from the dropdown menu.
- In the right menu, click
. - Under "Guest auto messages", click History.
- If a checkmark appears next to a message, it was successfully sent.
- If an X appears next to a message, it failed to send. See our troubleshooting guide.
Tip:
Learn how to turn off a specific message that wasn't sent.