Multi-Calendar error: "X listings failed"

The Multi-Calendar allows you to see all of your properties in one place, which gives you visibility of your listings' availability while performing actions such as creating a reservation manually or sending a quote (Pro users).

If you see the "X listings failed" error message (see below) when you open the Multi-Calendar, it indicates that there are X listings that couldn't be displayed on the calendar. This means you can't book them or perform any other action related to those listings' calendars, such as updating nightly rate.

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Click on the error message to view a list of listings that have failed. The list will be divided into sections based on the types of errors causing those listings to fail. See below:

Pro users Lite users

Multi-unit Setup

Listings under the "Multi-unit Setup" error message are multi-units that have failed to display on the Multi-Calendar. This happens because the multi-units have one (or more) sub-units that are connected to more than one multi-unit. A listing can be connected as a sub-unit to just one multi-unit in order for its data to be shown on the Multi-Calendar. Follow the steps below to resolve this error.

ֿStep by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Operations mode.
  3. Click Properties, then select the relevant multi-unit listing.
  4. In the listing's menu, under "Details & layout", click Property.
  5. In the "Multi-unit settings" section, check how many listings appear under "Connected listings". If there is a discrepancy between the number of sub-units and the number of connected listings, this indicates misaligned multi-unit information which can trigger the error message.
  6. Remove the sub-units' connections from the multi-unit, and then reassign them to the multi-unit.

Once the listing's connections have been reassigned, you will be able to view your listings on the Multi-Calendar.

Internal Server Problems

The "Internal Server Problems" error message appears for listings' calendars that could not be retrieved due to unknown reasons that require further investigation. In this case, open a support ticket via the Guesty Support Dialogue. 

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