You can easily view a list of reservations that are covered by Guesty Shield, whether you are looking for upcoming reservations or past reservations that have been invoiced. The reservations report within Guesty Shield allows you to change dates, filter your view, and export as a CSV.
View the Guesty Shield report
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
and select Guesty add-ons. - Scroll down to "Your active add-ons" and click Guesty Shield.
- In the left-side menu, click Reservations.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click and select Guesty Shield.
- In the left-side menu, click Reservations.
Customize and download the report
The report displays covered reservations that checked out during the previous month, sorted by most recent check-out date, along with the total number of reservations and total cost.
You can customize the report or view details in a variety of ways, including the following:
- Click the dates to select a different date range from the calendar pop-up.
- Click the dropdown menu next to "Properties" and filter by property.
- Click the dropdown menu next "Claims" and filter by active claims.
- Click the reservation number to view reservation details.
- Click the property name to view property details.
- Click
at the top right to download the report.
Check if a reservation is covered under Guesty Shield
See where Guesty Shield's Damage Protection or Screen & Protect plans are available.
You can check if a reservation is covered under Guesty Shield on the reservation page of the relevant reservation. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Select the relevant reservation.
- Click
to open the reservation page. - The "Damage Protection" / "Screen & Protect" section will indicate whether or not the reservation is covered by one of Guesty's Damage Protection / Screen & Protect plans.
Step by Step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - Click the relevant reservation.
- Click to open the reservation page.
- The "Damage Protection" / "Screen & Protect" section will indicate whether or not the reservation is covered by one of Guesty's Damage Protection / Screen & Protect plans.
If the reservation status changes to anything other than "confirmed" during the guest's stay, the following conditions apply:
- For reservations with a check-out date that is today or in the past: The Damage Protection / Screen & Protect plan will remain active and apply to the reservation.
- For reservations with a check-out date in the future: The Damage Protection / Screen & Protect plan will be canceled and will not apply to the reservation.
