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RemoteLock

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Important:

If you're a user who had RemoteLock connected with Guesty prior to June 2021: click here for mandatory and optional updates.

New users and those that originally signed up after June 2021: follow the instructions below to connect RemoteLock to Guesty.

RemoteLock eliminates many of the issues associated with managing property access remotely, including the hassle of key exchanges, the disruption of early check-ins and late check-outs, and the security risk of unauthorized access.

Once connected, you will be able to associate your Guesty listings with RemoteLock devices. New reservations assigned to an associated listing will receive a unique door code entry in the form of a PIN. 

Tip:

Get in touch with RemoteLock to inquire about volume pricing for multiple property owners.

New users

Copy the Guesty API key

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Setup mode.
  3. Click Integrations, then select Marketplace.
  4. Search for "RemoteLock", then click Connect.
  5. In the top right corner, click Connect.
  6. Click the API Key to copy it.
  7. Click Ok.

Connect RemoteLock with Guesty

Step by step:

  1. Sign in to your RemoteLock account.
  2. In the top menu, click Integrations.
  3. Click the Guesty thumbnail.
  4. In the "Guesty Marketplace API Key" field, paste the API key copied in the steps above.
  5. Click Connect.

Set up guest communication in RemoteLock

  1. Sign in to your RemoteLock account.
  2. In the top menu, click Integrations.
  3. Click the Guesty thumbnail.
  4. To the bottom left, click the relevant Guesty account.
  5. Click Settings.
  6. Under "Basic Settings", check Guesty reservation "Keycode" field (PIN only).
  7. Click Save.

Note:

  • Ensure that guests receive the correct entry code by creating an automated Messages using the default variable "Key code" for the generated PIN. 
  • Follow our best practices for automated messages to set up a separate message for last-minute reservations.
  • Schedule the Auto Message to be sent at least 1 hour after booking confirmation, as it can take up to 30 minutes for the PIN to appear in Guesty.

Associate listings with RemoteLock device

  1. Sign in to your RemoteLock account.
  2. In the top menu, click Integrations.
  3. Click the Guesty thumbnail.
  4. To the bottom left, click the relevant Guesty account.
  5. To the left, click Listings.
  6. Select the relevant listing.
  7. To the right, click the gear icon.
  8. To the right, click Add Door.
  9. From the drop-down menu, select the door lock installed at that listing location.

Existing users

Update Guesty API key (mandatory)

Note:

The API credentials used by RemoteLock to access your Guesty account must be updated. This is important to maintain guest access code delivery via Guesty.

Step by step:

  1. Sign in to your RemoteLock account.
  2. In the top menu, click Integrations.
  3. Click the Guesty thumbnail.
  4. To the bottom left, click the relevant Guesty account.
  5. On the red banner warning of migration requirement, click Update API Key.
  6. In the "Guesty Marketplace API Key" field, paste the API key copied in the steps above.
  7. Click Connect.

Sharing key codes with guests

In order to share the key codes with your guests you must set up Automated Messages that include the code variable. Follow the steps below.

  1. Create or edit an automated message to send to guests based on reservation confirmation or check-in. See more information here.
    • Schedule at least 20 minutes after reservation confirmation to allow time for the variable to populate.
  2. In your message content, use the variable {{key_code}}. See more information here.

If the code was not sent, follow this troubleshooting guide.

Tip:

If you're using a custom field in automated messages to send the PIN to guests, you can now use the "Key code" default variable. In Guesty, delete the variable from your Automated Message template and replace it with the "Key code" default variable.

FAQs

Are all reservations uploaded into RemoteLock after the listing is connected?

Only reservations that were created after integration will automatically upload into RemoteLock. Previous reservations need to be added manually.

Reservations that are created from the time of the integration going forward will be uploaded. If a reservation was created before a lock was added, mapped to the listing, and the integration occurred, that reservation must be added manually. 

Will the door code be updated if there are changes to a reservation?

The following reservation changes are supported by Remote Lock: change in check-in or check-out date; cancellation; move to a different listing listing.

Can the code be set up to generate based on last 4 digits of the guest's phone number?

Generating the code based on the guest's phone number is not supported.

Are TT locks supported?

RemoteLock does support Vacation Rental integration with TT locks.

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