Managing coupons

Coupons are available for Pro users only, and can only be applied to manual reservations and reservations from direct integration sources.

You can use coupons to offer guests a percentage or money-off discount. Coupons are applied to specific listings, giving you the flexibility to tailor the coupons to your properties' needs.

Before you begin

Note the following before setting up coupons: 

• Coupons apply to the accommodation price only, not to additional fees or taxes. If the original accommodation fare changes, the coupon amount will be applied based on the updated fare. For example, a 10% off coupon is used for a reservation with an accommodation fare of $100. You then adjust the price per night, and the accommodation fare changes to $150. The 10% off coupon will apply to the updated accommodation fare, $150.
• Coupons cannot be used during the last date in a coupon's date range. For example, when selecting May 14, 2024, as a "last booking date", guests cannot use the coupon on May 14, 2024 (or any day after it).

• When setting a date range to use the coupons, guests must have their check-in date within that range to use the coupon. The coupon will apply to all nights of the reservation, including those outside the specified date range. Also, you can exclude certain days/dates from the selected date range. If the reservation falls on one of those days/dates - they cannot use the coupon.

• While you can apply multiple coupons to the same listing, only one coupon can be used for a single reservation.

Create a coupon

Follow the instructions below or watch our video.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. In the top-right corner of the page, click New coupon.
5. Fill in the coupon settings and click Next In the top-right corner.
   • Name

     The name will be visible to guests on your website. You can use numbers, letters, and special characters.

   • Code

     The code guests will use to redeem the coupon.

   • Discount amount

     The percentage or amount you are offering as a discount.

6. Fill in the coupon's availability and click Next in the top-right corner:
   
   • When can guests stay using this coupon?

     When selecting a date range, guests must check in within that range to use the coupon. The coupon will apply to all nights of the reservation, including those outside the specified date range.

     • You can exclude certain days/dates in the selected date range. If the guest's stay falls on one of those days/dates - they cannot use the coupon.
   • When is the last date guests can book using this coupon?

     The coupon won't be applicable to use on the day of the selected date.

   • How many times can this coupon be used?

     Enter a limit to how many times this coupon can be used in total (not per guest).

   • How long do guests need to stay to use this coupon? 

     Enter the minimum or maximum nights the guest needs to book to be able to use this coupon.

7. Select the listings the coupon applies to and click Create coupon in the top-right corner:
   • All listings

     All existing and new listings will have this coupon.

   • Select listings

     Choose which specific listings will have this coupon (you can use the filters to narrow your search).

8. You can copy the coupon code from the pop-up, and click Continue to coupons dashboard to see all your coupons and their codes.

The coupon will be added to the coupons dashboard, and its status will become "Active". Guests can book reservations with it as long as it stays active.

Edit a coupon

You can only update the coupon's "Availability" and "Select listings" sections. To update the "Coupon settings" section, including name, code, usage, or discount amount - create a new coupon and delete or deactivate the inaccurate coupon. 

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to edit.
5. Click the three dots at the right end of the row and select Edit coupon.
6. Make the desired changes in the "Availability" or "Select listings" sections, or in both. 
7. Click Save changes.
8. In the pop-up message, click Save changes.

Deactivate a coupon

Once a coupon is deactivated, its status will become "Not active", and guests won't be able to book reservations with it anymore. It should still be honored for reservations booked with it, regardless of their check-in status.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to deactivate.
5. Turn off the toggle at the right end of the row.

Reactivate a coupon

You can activate a coupon that has expired or been deactivated, and update the fields in the "Availability" and "Select listings" sections. You won't be able to update the coupon's name, code, or discount amount in the "Settings" section.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to activate. If the status is "Expired", at least one of the following availability settings is no longer applicable. Update them before continuing to the next step:
   
   • When can guests stay using this coupon? 
   • When is the last date guests can book using this coupon? 
5. Click Save & Activate.
6. In the pop-up message, click Save & activate.

Delete a coupon

Once you delete a coupon, it will be removed from your coupons dashboard and guests will not be able to book reservations with it anymore. It should still be honored for reservations booked with it, regardless of their check-in status.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to delete.
5. Click the three dots at the right end of the row and select Delete coupon.
6. In the pop-up, click Yes, delete coupon.