The information in this article is relevant only for Pro users at this time.

Important:

The information in this article is relevant only for users who have upgraded to the new version of the Guesty Booking Engine API.

You can use coupons to offer guests a percentage or money-off discount. The coupon will automatically sync with manual reservations and reservations made through our direct booking channels (via the Guesty Booking Engine and the Booking Engine API).

Coupons are applied to specific listings, giving you the flexibility to tailor the coupons to your properties' needs.

Follow the instructions below or watch our video.

Create a coupon

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Revenue management and select Coupons.
  4. In the top-right corner of the page, click New coupon.
  5. Fill in the coupon settings and click Next In the top-right corner:
    Settings fields 
    • Name: Will be visible to guests on your website. You can use numbers, letters, and special characters.
    • Code: The code guests will use to redeem the coupon.
    • Discount amount: The percentage or amount you are offering as a discount.
  6. Fill in the coupon's availability and click Next in the top-right corner:
    Availability options
    • When can guests stay using this coupon? Do guests have to check in between certain dates to use this coupon? If so, enter the date range.
    • When is the last date guests can book using this coupon? Do guests have to book their stay before a certain date to use this coupon? If so, enter the last booking date.
    • How many times can this coupon be used? Is there a limit to how many times this coupon can be used in total (not per guest)? If so, enter the usage limit.
    • How long do guests need to stay to use this coupon? Is there a minimum number of nights the guest needs to book to use this coupon? If so, enter the minimum nights.  
  7. Select the listings the coupon applies to and click Create coupon in the top-right corner:
    Listing options
    • All listings: All existing and new listings will have this coupon.  
    • Select listings: Choose which specific listings will have this coupon (you can use the filters to narrow your search).
  8. You can copy the coupon code from the pop-up, and click Continue to coupons dashboard to see all your coupons and their codes.

Edit a coupon

Important:

You can only update the coupon's availability and listings. To update the coupon's name, code, or discount amount - create a new coupon and delete or deactivate the inaccurate coupon. 

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Revenue management and select Coupons.
  4. Find the coupon you want to edit.
  5. Click the three dots at the right end of the row and select Edit coupon.
  6. In the left menu, you can skip between "Availability" and "Select listings" - "Coupon settings" cannot be changed.
  7. Fill in the coupon's availability and click Next in the top-right corner:
    Availability options
    • When can guests stay using this coupon? Do guests have to check in between certain dates to use this coupon? If so, enter the date range.
    • When is the last date guests can book using this coupon? Do guests have to book their stay before a certain date to use this coupon? If so, enter the last booking date.
    • How many times can this coupon be used? Is there a limit to how many times this coupon can be used in total (not per guest)? If so, enter the usage limit.
    • How long do guests need to stay to use this coupon? Is there a minimum number of nights the guest needs to book to use this coupon? If so, enter the minimum nights.
  8. Select the listings the coupon applies to and click Save changes in the top-right corner:
    Listing options
    • All listings: All existing and new listings will have this coupon.  
    • Select listings: Choose which specific listings will have this coupon (you can use the filters to narrow your search).
  9. In the pop-up. click Save changes.

Deactivate a coupon

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Revenue management and select Coupons.
  4. Find the coupon you want to deactivate.
  5. Turn off the toggle at the right end of the row.

The coupon's status in your coupons dashboard will become "Not active" and guests will not be able to book reservations with it anymore. It should still be honored for reservations that were booked with it, regardless of their check-in status.

Activate a coupon

You can activate a coupon that has expired or been deactivated.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Revenue management and select Coupons.
  4. Find the coupon you want to activate. If the status is "Expired", at least one of the following availability settings is no longer applicable. Update them before continuing to the next step:
    Availability options
    • When can guests stay using this coupon? Do guests have to check in between certain dates to use this coupon? If so, enter the date range.
    • When is the last date guests can book using this coupon? Do guests have to book their stay before a certain date to use this coupon? If so, enter the last booking date.
    • How many times can this coupon be used? Is there a limit to how many times this coupon can be used in total (not per guest)? If so, enter the usage limit.
  5. Turn on the toggle at the right end of the row.

The coupon's status in your coupons dashboard will become "Active" and guests will be able to book reservations with it as long as it stays active.

Delete a coupon

Important:

Deleting a coupon cannot be reversed.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Revenue management and select Coupons.
  4. Find the coupon you want to delete.
  5. Click the three dots at the right end of the row and select Delete coupon.
  6. In the pop-up, click Yes, delete coupon.

The deleted coupon will be removed from your coupons dashboard and guests will not be able to book reservations with it anymore. It should still be honored for reservations that were booked with it, regardless of their check-in status.

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