Managing coupons

Coupons allow you to offer guests a percentage or money-off discount. Apply coupons to specific listings to tailor promotions to your property’s needs.

Coupons apply only to the accommodation fare, excluding basic fees, additional fees, and taxes. The discount adjusts automatically to any fare changes.

Percentage-off coupons can discount up to 100% of the accommodation fare.

If a money-off coupon is higher than the base price, the guest sees a disclaimer before booking: "The coupon value is higher than the booking fee. You won't be able to use the remaining balance." Guesty converts the coupon price based on the listing's currency and the conversion rate at the time of booking.

Limitations

• Only one coupon can be used per reservation, even if you apply multiple coupons to a listing.

• The check-in date must fall within the specified date range, and the coupon can't be used on the last date of that range. 

  For example:  If you set May 14, 2024, as the "last booking date," guests cannot use the coupon on that day or after.

• Once applied, the coupon covers all reservation nights, even those that extend beyond the original date range.
• You can set a usage limit to control how many times guests can apply the coupon.
• If a reservation includes any excluded day or date that you set, the coupon can't be used.

Create a coupon

Follow the instructions below or watch our video.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. In the top-right corner of the page, click New coupon.
5. Fill in the coupon settings and click Next in the top-right corner.

   • Name: 

     The name will be visible to guests on your website. You can use numbers, letters, and special characters.

     When using the Booking Engine API, coupons that contain special characters can't be redeemed; use only numbers and letters.

   • Code: 

     The code guests will use to redeem the coupon.

   • Discount amount: 

     The percentage or amount you are offering as a discount.

6. Fill in the coupon's availability and click Next in the top-right corner.

   • When can guests stay using this coupon? 

     When selecting a date range, guests must check in within that range to use the coupon. The coupon will apply to all nights of the reservation, including those outside the specified date range.

     You can exclude certain days or dates in the selected date range. If the guest's stay falls on one of those days or dates, they can't use the coupon.

   • When is the last date guests can book using this coupon?

     The coupon can't be used on or after the selected date.

   • How many times can this coupon be used?

     Enter a limit to how many times this coupon can be used in total (not per guest).

   • How long do guests need to stay to use this coupon? 

     Enter the minimum or maximum nights the guest needs to book to be able to use this coupon.

7. Select the listings the coupon applies to and click Create coupon in the top-right corner:

   • All listings

     All existing and new listings will have this coupon.

   • Select listings

     Choose which specific listings will have this coupon (you can use the filters to narrow your search).

8. You can copy the coupon code from the pop-up and click Continue to the coupons dashboard to see all your coupons and their codes. The copied coupon code can be used to search for the specific coupon.

The coupon will be added to the coupons dashboard, and its status will become "Active". Guests can book reservations with it as long as it stays active.

Edit a coupon

You can only update the coupon's "Availability" and "Select listings" sections. To update the "Coupon settings" section, including name, code, usage, or discount amount, create a new coupon and delete or deactivate the inaccurate coupon. 

When updating an existing coupon with a specific date range, first change the start date to the current date or a future date before making any other changes, as changes to coupons with past start dates won’t apply properly.

For example, when removing a listing from a coupon, update the start date first to make sure that the new listing assignment takes effect.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to edit.
5. At the right end of the row, click and select Edit coupon.
6. Make the desired changes in the "Availability" or "Select listings" sections, or in both. 
7. Click Save changes.
8. In the pop-up message, click Save changes.

Deactivate a coupon

Once a coupon is deactivated, its status will become "Not active", and guests won't be able to book reservations with it anymore. It should still be honored for reservations booked with it, regardless of their check-in status.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to deactivate.
5. Toggle off the toggle at the right end of the row.

Reactivate a coupon

You can activate a coupon that has expired or been deactivated, and update the fields in the "Availability" and "Select listings" sections. You won't be able to update the coupon's name, code, or discount amount in the "Settings" section.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to activate. If the status is "Expired", the toggle will be greyed out. This is because at least one of the following availability settings is no longer applicable. Update them before continuing to the next step:
   • When can guests stay using this coupon? 
   • When is the last date guests can book using this coupon? 
5. Click Save & activate.
6. In the pop-up message, click Save & activate.

Delete a coupon

Once you delete a coupon, it’s removed from your coupons dashboard, and guests can no longer apply it to reservations. It should still be honored for reservations booked with it, regardless of their check-in status.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management and select Coupons.
4. Find the coupon you want to delete.
5. At the right end of the row, click and select Delete coupon.
6. In the pop-up, click Yes, delete coupon.