The new additional fees interface (currently in beta) displays the fee type visible to guests on each of your connected channels. This varies depending on supported fee types for each channel.
From the example above, the Guesty fee type "Hot tub" appears as "HOT_TUB" in Vrbo and the Guesty booking engine, but as "Resort fee" in Airbnb.
You have the option to edit and select a different fee type that is supported by that channel. Some channels only support a limited number of fee types, which means that the fee booked by a guest via the channel can have a different name from the fee type set up in Guesty. Additionally, one fee type in a channel may be mapped to multiple fee types in Guesty.
Fee display in guest folio breakdown
To provide clarity, each additional fee displays three different names in the guest folio:
Guesty fee type * Fee type on channel * Guesty fee name
From the above example:
- "Oil fee" = Guesty fee type
- "Management fee" = Fee name from the booking channel
- "Oil fee" = Guesty fee name
Guesty fee type is how the fee is presented throughout Guesty. This is what you see displayed in reservations reports, Accounting reports, owner statements, etc.
Guesty fee name is a freeform field for your internal use. For example, create fee type "Activities" with the fee name "Paddleboarding". Guests will not see this name, unless you set it as an upsell on your Guesty Website.
Multiple Guesty fees mapped to same channel fee
If the channel supports a limited number of fee types, multiple fee types in Guesty can be mapped to the same channel fee type. In this case, we show all corresponding Guesty fee types in the guest folio.
In the above example, when the guest made their reservation on the channel they saw one "Management fee" for $200. In Guesty, "Management fee" is mapped to two different fee types. These are both shown in the guest folio, with the total amount split between them.
Note:
If the Guesty fee types have different values, then the total amount will be split proportionally.
Channel fee is not mapped to a Guesty fee
If a reservation made via channel includes a fee that is not defined in Guesty, we automatically map it to the closest Guesty fee type. This will be noted as a warning in the guest folio, as in this example:
