The guest folio breakdown provides an accurate summary of reservation services on a per-night basis. Use the guest folio to track financial details and ensure pricing aligns across different booking channels.
Access the guest folio
Step by step:
- Sign in to your Guesty account.
- Navigate to the relevant reservation.
- Click Balance due in the top-right banner.
Toggle between two views in the guest folio: a breakdown of the fare by line item, such as accommodation fare, taxes, and additional fees, or a breakdown of the fare by night.
Booking.com reservations
Guesty displays taxes as separate invoice items for accounting purposes. Because Booking.com doesn't display taxes as separate line items, Guesty deducts the taxed amount from the accommodation fare and adds it as a separate invoice item if taxes are included in the price on Booking.com.
How nightly rates are calculated
Nightly rates remain fixed once a reservation is booked. The only exception is when a booking channel updates nightly rates for future dates.
Nightly rates for accommodation fare
The method used to calculate nightly rates depends on the booking channel:
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Rates calculated by the booking channel: Booking.com and Expedia send nightly rates using their own defined ratios. Guesty displays these rates exactly as received.
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Rates calculated by Guesty: If a booking channel doesn't provide nightly rates, Guesty checks the pricing on the listing's calendar for the booked dates and applies that same ratio to the reservation.
Example: A three-night reservation has the following calendar rates:
- Night 1: $100
- Night 2: $150
- Night 3: $250
Guesty determines the ratio for each night by dividing the calendar rate by the total accommodation fare. If the actual reservation accommodation fare is $650, the breakdown is:
- Night 1 = 0.2 x 650 = $130
- Night 2 = 0.3 x 650 = $195
- Night 3 = 0.5 x 650 = $325
Nightly rates for non-accommodation fares
Guesty divides the total non-accommodation fare by the number of nights in the reservation. These items appear on a "per night" or "per night per stay" basis. If not split, they appear as a single sum.
Note:
For Accounting users, Guesty calculates these nightly rates to support the nightly recognition setting defined in your business model.
Breakdown of items within the accommodation fare
Markups, markdowns, extra person fees, and length-of-stay discounts appear as separate line items within the guest folio.
Channel-specific breakdowns
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Fees and discounts: Extra person fees or weekly/monthly discounts only appear if the booking channel communicates them to Guesty.
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Markups and markdowns: All connected channels with a markup or markdown display this breakdown. Guesty calculates this based on the accommodation fare in Guesty, which might differ from the channel's calculation.
This breakdown is for internal information and does not appear on the invoice sent to guests. However, it is available through the OpenAPI and Booking Engine API and may appear in guest-facing interfaces depending on your implementation.
Added or adjusted line items
Manually add or adjust line items in the guest folio to keep your records accurate. See instructions for Accounting users here. The guest folio also automatically displays adjusted line items for:
The guest folio also displays an adjusted line item for: