Re-charging a guest failed payment

Guests' payments fail for various reasons, and once they do - you will need to take actions to charge the failed payment.

It may be, that a reservation is missing a payment method. If it has a pending scheduled payment, charging that payment will fail, and you will see the below message:

Alternatively, it may happen that your guest's credit card was marked as invalid

In either case, you'll need to add an updated payment method to the reservation, and update the specific payments to use it.

Follow the instructions below:

  1. Add the guest's updated credit card to the reservation
  2. Attach the updated credit card to the specific payments by choosing one of the below options: 
  3. Collect the payment manually (or wait for the Auto payment schedule to trigger)

Tip:

You can configure notifications and receive alerts for various statuses of your payments. This way, you will be informed immediately and can take actions to fix the failed payments faster. Learn more.

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