Re-charging a guest failed payment

Guests' payments fail for various reasons, and once they do - you will need to take actions to charge the failed payment.

It may be, that a reservation is missing a payment method. If it has a pending scheduled payment, charging that payment will fail, and you will see the below message:

Alternatively, it may happen that your guest's credit card was marked as invalid. 

In either case, you'll need to add an updated payment method to the reservation, and update the specific payments to use it.

Follow the instructions below:

1. Add the guest's updated credit card to the reservation

   Tip:

   You can use the invoice to collect the guest's credit card

2. Attach the updated credit card to the specific payments by choosing one of the below options: 
   • Edit each payment from the "Edit payment" screen and select the newly added card (or another payment method)
     
     
   • Cancel the Auto-payment(s) and re-create them with the new payment method.
     Follow this article to learn how to edit or cancel the Auto payment
3. Collect the payment manually (or wait for the Auto payment schedule to trigger)

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