In Guesty, you can charge your guests in different ways:

  • By scheduling your payments automatically via Auto payments
  • By manually processing their payment through the Guesty system.

What is happening?

Occasionally, your guest's payment will fail, and you will need to make another attempt to charge their credit card.

This article lists two common scenarios which may cause this issue, and help you get a better understanding of the steps you need to take to fix it.

Scenario one - Your reservation is missing a payment method


Whenever a reservation is missing a payment method and it has a pending scheduled payment, charging that payment will fail, and you will see the below message:
Read this article to learn more about the reasons the reservation was received without credit card details.

Scenario 2: The guest's credit card was marked as invalid


Read this article to learn to learn more about the reasons your guest's credit card was marked as invalid.

 

How can I fix it?

Follow the steps below:

  1. Add the guest's updated credit card to the reservation
  2. Choose between the below two options to update your guest's payments with the new credit card:
  3. Collect the payment manually (or wait for the Auto payment schedule to trigger)

 

How can I be notified sooner?

You can configure notifications and recieve alerts for various statuses of your payments. This way, you will be informed immediately and can take actions to fix the failed payments faster. Learn more.

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