Monitoring that your payouts are flowing consistency is important to your business. In case you have multiple bank accounts or multiple Guestypay accounts, you may need to confirm the bank account for a specific payout.
Checking to which bank account your payout is sent
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Payment processing.
- Locate your username above the "GuestyPay" section on the right hand side. Click
to copy it. - Next to the username, click Payment dashboard.
- You will be redirected to the dashboard login page. Fill in the username you copied and the password, and click Sign in.
- In the GuestyPay dashboard, click Sub-account reports.
- Click Payouts.
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Scan the report to locate your payout. You can use the search pane to locate your payout, for instance filtering by "Date Range", then selecting "Creation Date".
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Open the details of the payout by clicking the blue arrow on its left side.
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The bank account details appear under “Payout Method”.
Important:
Each GuestyPay account can only send payouts to a single bank account. If you need to send your payouts to multiple bank accounts you will have to open multiple GuestyPay accounts and assign the relevant listings to their respective GuestyPay accounts.
Requesting to change the bank account for a payout
If you want to change the bank account associated with a payout, please open a ticket with our CX team, and attach an image of a voided check from the new account to which you want the payouts to be sent.