Payments processed through Guesty involve multiple steps and parties. As your payout moves through different systems, various fees are deducted.
Important:
Payouts processed through Guesty flow via payment processors.
Review this article to understand the payment flow and how your final “settled payout” amount is calculated.
To illustrate the process, follow a $100 payout through several steps below.
A rolling reserve is held back
Payment processors use a rolling reserve as a risk management tool. They withhold a percentage of daily sales for a specific period to cover possible chargebacks, refunds, or other unexpected expenses.
Read more about the rolling reserve.
For a 10% rolling reserve over 3 months, $100 reduces to $90, with $10 held and released after 90 days.
A payment processing fee is deducted
By a payment processor
A processing fee covers the cost of facilitating a transaction between merchant and customer. Banks, payment processors, card networks, and companies may be involved. The processing fee is charged by the payment processor (for example, GuestyPay, Stripe, Merchant Warrior, or Hyp) and usually collected as a percentage plus a flat amount per transaction (e.g., 2.9% + $0.30 for the US).
In this example, $90 reduces to $86.80, based on: $90 - ($100 × 2.9% + $0.30).
Payments by Booking.com
For reservations where Booking.com collects guest payments, a processing fee applies. You can view these fees in the payment section of each reservation.
Learn more about payment options in Booking.com.
This fee can also be retrieved through API.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservations. - Select the relevant reservation.
- Click Balance due / Payout in the right side panel.
- In the commission bar, find the “Payment processing fee”.
Note:
If you're part of the new Reservations page beta, click Payments. Click the down arrow to expand the payment details, then select Fees.
The payment gateway fee is deducted
Stripe deducts a payment gateway fee (“Stripe Application Fee”) together with the payment processing fee, then remits the remainder to Guesty.
Hyp, Merchant Warrior, and GuestyPay deduct the payment gateway fee on your next billing invoice.
Assuming a 1% payment gateway fee, $86.80 becomes $85.80.
Released reserve is added to the payout
After the predetermined period, the relevant portion of the rolling reserve is released and added to your payout.
Find more details on how to trace a released reserve back to a reservation.
If $10 of rolling reserve is released from 90 days ago, $85.80 increases to $95.80.
In daily life, the released reserve represents a percentage of all daily transactions performed 90 days earlier, not a single payout.
System checks the account balance
If your account balance is negative, the system withholds a portion of the payout to cover the debt.
If you have a $5 debt, $95.80 reduces to $90.80.
Payout appears in your bank account
Payouts process every day, but banks only transfer funds on business days. If GuestyPay sends a payout during a weekend or bank holiday, you receive it on the following business day.
If no additional fees apply, you receive a payout of $90.80.
Additional fees may apply
- International card fee – Applies to cross-border transactions
- Foreign exchange fee – Applies if currency conversion is required
- Virtual card fee – Applies if virtual card authentication is required
