The information in this article is relevant only for Pro users at this time.

You can link your complex listings to Trip.com and manage them directly in Guesty. Once linked, the listings’ rates, availability, and inventory (ARI) will be synced across the platforms. 

Creating listings on Guesty and then publishing them to Trip.com isn’t supported. You can only connect (“link”) your existing listings in Guesty to their matching existing listings in Trip.com. Trip.com supports only complexes. After finishing the setup, track each listing’s connection status and rate plans mapping.

Only ARI and the reservation details will be synced between Guesty and Trip.com. Any additional content (additional fees, amenities, listing description, etc.) will not be synced between the platforms and should be managed on Trip.com. Also, only the following rate plan components will be synced to Trip.com: base-price adjustment, minimum and maximum number of nights. Therefore, define all the other rate plan settings (including cancellation policies) on Trip.com.Learn where you should manage your listings, reservations, and guest communication after connecting to Trip.com

Before you begin

You must have a Trip.com account before initiating the setup. After creating the account on Trip.com, request the Trip.com team to connect the relevant Hotel IDs to the ‘Guesty / YieldPlanet’ provider. To do so, reach out to your Trip.com account manager or Trip.com support.

Also, ask the account manager/support team to provide you with the API login and password to establish the integration with Guesty. Note these are not the same as your own Trip.com login and password. 
We recommend unlisting/stopping selling your rate plans on Trip.com until the connection process is completed to avoid double bookings and other reservation syncing issues.

Follow the instructions below to connect a listing to Trip.com, or watch our video. Repeat the connection setup for each complex you’d like to connect.

Connecting a Guesty complex to a Trip.com Hotel ID

Step by step:

  1. Learn about room types in a complex before you start. 
  2. On Trip.com, create the relevant room types of each Hotel ID, and assign them the relevant rate plans.
  3. Sign in to your Guesty account.
  4. In Guesty, create a complex listing corresponding to each Hotel ID you want to connect. Use the same currency for the listing in Guesty and its corresponding listing on Trip.com. Create and assign at least one rate plan to each of the room types in Guesty. Your rate plans in Guesty must correspond to the rate plans on Trip.com
  5. When you’ve finished, in the top navigation bar of the dashboard, click the mode selector and
  6. select Growth mode.
  7. Click Distribution.
  8. Click the Trip.com thumbnail.
  9. In the "Verify account" step, add your API login and password provided by Trip.com (see the "Before you begin" section).
  10. Follow the instructions in the connection setup, including:
    • Linking each complex in Guesty to its matching Hotel ID in Trip.com
    • Matching each room type in Guesty to its corresponding room type in Trip.com. You can skip this step, and return to it later via the integration page.

    • Mapping the room types' rate plans in Guesty to their corresponding rate plans in Trip.com. You can skip this step, and return to it later via the integration page.

    Note:

    • Rate plans make your listing sellable and searchable on Trip.com. If you connect a room type but don’t map any rate plan associated with it, the room type will not be live on the channel.
    • Rate plans cannot be assigned in bulk and must be added manually for each unit type.
  11. When you've finished the connection process, click Continue to dashboard.

Your mapped rate plans will automatically resume being sellable on the channel.

Connecting new complexes

You can connect additional Hotel IDs to Guesty at any time. Simply click Connect listings in the top-right corner of your Trip.com dashboard, then follow the instructions in the connection setup.

Disconnecting complexes

To make your listing unsellable on Trip.com, disconnect all the listing's rate plans  There is no option to remove a connection between a Guesty complex and a Trip.com Hotel ID. If you need to entirely remove the connection, contact your Trip.com account manager and ask to disconnect Guesty/YieldPlanet as a provider to your account on Trip.com.

Adding or changing Trip.com room types and rate plans

See here.

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