1. Guesty Help Center
  2. Distribution
  3. Additional booking channels
  4. Trip.com

What data is synced between Trip.com and Guesty and where to manage it

See below where to set and/or manage your Trip.com listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to Trip.com.

Note:

Trip.com only syncs reservations created after you connect the channel to Guesty. Existing reservations made before the connection won't appear in your Guesty dashboard due to Trip.com's channel policies. You'll need to continue managing pre-connection reservations directly in your Trip.com extranet

Listing setup

Action Where to manage it
Create new listings

In Trip.com

Listing details

Action Where to manage it
Manage the listing's amenities In Trip.com

Calendar and availability

Action Where to manage it
Manage calendar & availability In Guesty

Reservation policies

Action Where to manage it
Manage rate plans

In Trip.com and in Guesty

Set up matching rate plans on each platform separately
Set check-in/check-out times In Trip.com

Financials and revenue management

Action Where to manage it
Manage basic and additional fees

In Trip.com

Fees and taxes can't be updated manually on Trip.com. Contact Trip.com support or your account manager to modify taxes and fees.
Manage your tax settings

In Trip.com

Fees and taxes can't be updated manually on Trip.com. Contact Trip.com support or your account manager to modify taxes and fees.
Manage markups/markdowns In Guesty
Manage payments

In Trip.com or in Guesty

If Trip.com is the merchant of record, it will collect guest payments, collect the channel commission, and remit the remainder to you.

Alternatively, you can collect payments via Guesty. Collect guests' credit card details and charge the funds at check-in using Stripe.
Manage promotions In Trip.com
Manage the guest invoice In Trip.com

Guest communication

Action Where to manage it
Cancel/alter reservations

In Trip.com

Contact trip@trip.com to request a reservation modification
Manage guest communication In Trip.com
Manage guest reviews In Trip.com

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