See below where to set and/or manage your Trip.com listings, reservations, guest communication, and tools. When managing fields in Guesty, updates are synced to Trip.com.
Listing setup
| Action | Where to manage it |
|---|---|
| Create new listings |
In Trip.com Only single-units, multi-units, and complexes are supported. |
Listing details
| Action | Where to manage it |
|---|---|
| Manage the listing's amenities | In Trip.com |
Calendar and availability
| Action | Where to manage it |
|---|---|
| Manage calendar & availability | In Guesty |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage rate plans |
In Trip.com and in Guesty Set up matching rate plans on each platform separately |
| Set check-in/check-out times | In Trip.com |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| Manage basic and additional fees |
In Trip.com Fees and taxes can't be updated manually on Trip.com. Contact Trip.com support or your account manager to modify taxes and fees. |
| Manage your tax settings |
In Trip.com Fees and taxes can't be updated manually on Trip.com. Contact Trip.com support or your account manager to modify taxes and fees. |
| Manage markups/markdowns | In Guesty |
| Manage payments |
In Trip.com or in Guesty If Trip.com is the merchant of record, it will collect guest payments, collect the channel commission, and remit the remainder to you. Alternatively, you can collect payments via Guesty. Collect guests' credit card details and charge the funds at check-in using Stripe. |
| Manage promotions | In Trip.com |
| Manage the guest invoice | In Trip.com |
Guest communication
| Action | Where to manage it |
|---|---|
| Cancel/alter reservations |
In Trip.com Contact trip@trip.com to request a reservation modification |
| Manage guest communication | In Trip.com |
| Manage guest reviews | In Trip.com |