Where should I manage my HomeToGo listings, reservations and guest communication?

See below where to set and/or manage your HomeToGo's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel.

 

Action

Where to manage it

Set basic fees 

In Guesty

Cleaning fee (only)

Set additional fees & charges

In Guesty
See here which additional fees are synced with the channel.

Set your cancellation policies

In Guesty

Set up markups/markdowns

In Guesty

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty

Create new listings

In Guesty

Single-units and multi-units are supported.

Complexes & sub-units are not supported (a multi-unit will function as a single unit)

Edit existing listings

In Guesty

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to "Connected" or "Failed".

If the status changed to “Connected”, the images will be synced to the channel.

If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel existing reservations

In HomeToGo

Set the listing’s amenities

In Guesty

Set up workflows (including sending automated messages)

In Guesty

Manage payments

In HomeToGo/Guesty

According to the following division:

  • EU users: HomeToGo will collect the guests' payments automatically and remit the their commission one day after check-in. Hosts are required to join HomeToGo payments.
    • Learn how to record a payment collected outside of Guesty here.
  • Outside the EU users: Hosts will collect guests' payments. Payment details will be delivered when a booking is made. To receive these details, hosts must enable Guesty's Auto-Payment rules for all relevant HomeToGo listings. HomeToGo will invoice commission collection for the hosts one month after check-out.

Manage your guest communication

In HomeToGo
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

Set up your promotions

In HomeToGo

Manage guest reviews

In HomeToGo

Adjust the guest invoice

In HomeToGo

 

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