You can create an inventory of fees in Guesty to charge guests for extra services, such as late check-out, laundry services, to collect a damage waiver fee, and cover your damage protection costs.
You can also create additional fees for your entire account or for a specific listing, and you can set them up to be added to reservations automatically or you can add them manually.
This article explains a few possible reasons why additional fees are not syncing with Vrbo.
Limitations
- Additional fees that are synced with Vrbo (see "Apply fee to channels" below) are collected by existing auto payment rules. This includes instant and non-instant book reservations and Vrbo reservations made through Rentals United. Learn more about setting up auto payment rules in our best practices.
- Additional fees cannot be deducted from the accommodation fare.
- Refrain from setting up taxes through additional fees. Instead, set up taxes for your entire account or a specific listing.
The listing isn't connected
Check if the listing is connected. If a listing is in "Failed" or "Contact Vrbo" status, or in "Pending status more than 72 hours after being published, it may require additional verification.
Fees aren't configured correctly
The additional fees might not be configured correctly, resulting in these fees not being synced to Vrbo.
- When the Apply fee to channels toggle is on, the fee is automatically added to future reservations from all supported booking channels. This means guests will see the additional fee on the channel before booking a reservation.
- This is the recommended setup when setting up additional fees to booking channels. However, Guesty doesn't currently support applying an additional fee that syncs to specific booking channel exclusively.
- When the Apply fee to reservations from specific sources toggle is on, the fee isn't added to the selected source. Instead, it is automatically added to the guest invoice after the reservation arrives in Guesty.
Temporary payout discrepancy
When Vrbo sends an inquiry or a "Request to book" reservation to Guesty, the proposed financials aren't included. As such, Guesty performs and displays its own calculation, which can lead to payout discrepancies. Once the reservation is confirmed, the complete financial information is sent by Vrbo, and the reservation's financials are updated and accurate in Guesty. Learn more about payout discrepancies for Vrbo inquiries.