Guest codes that have been generated on a reservation basis can be viewed in Guesty in the reservation page, in the Inbox, and in the Multi-Calendar.
If the guest code status is “failed” prior to the guest arrival date, this is typically temporary and the code will automatically reset to “scheduled”. No action is required on your part. If the status remains “failed” for over an hour and the guest arrival date has not passed, contact us for assistance.
If the guest code status is “failed” on the guest’s arrival date or during their stay, check the lock battery level and confirm that the lock is online, then take the following steps to ensure guests can access your property without disruption:
- Share the guest backup code with the guest. If the guest backup code is also in "failed" status, share a team member code with the guest.
- Generate a replacement code.
As a security measure, we recommend deleting a team member code that is shared with a guest, since team member codes do not expire. You can then create a new team member code as needed.