Guesty Locks Manager: Connecting your locks provider

With Guesty Locks Manager, you can manage every smart lock you use remotely – all from one dashboard – with an automatic, unique code generator and full visibility into lock data. See more details here.

After signing up and accepting the Guesty Locks Manager Terms & Conditions and Pricing plan, follow the steps below to connect your lock provider account. 

Before you begin

If you are currently using another smart lock management system, disconnect your locks from that system first to avoid conflicts and unstable behavior.

Make sure your locks are currently connected to the internet. If your locks are offline they cannot be imported into Guesty.

Connect locks provider

Since we are still deploying our new dashboard, follow the instructions for "Legacy navigation" if your search bar is in a blue line above the top navigation bar.

Pro users Lite users

Step by step:

  1. If applicable, disconnect your locks from your current smart lock management system.
  2. Make sure that you have direct access to the locks’ manufacturer app.
  3. Sign in to your Guesty account.
  4. In the top navigation bar, click the mode selector and select Operations mode.
  5. Click Field operations and select Locks manager.
  6. At the top right, click Add provider.
  7. Click on the lock provider.
  8. Click Allow to allow Guesty access to your provider.
  9. Follow the prompts to enter your lock provider credentials.
    • If you have multiple accounts with your provider, make sure that you are signed in to the account you'd like to connect before completing the connection with Guesty.
  10. Allow a few moments for your locks to import to Guesty. Once this process is complete, you will see the locks listed and a pop-up confirming that the account is connected.
    • If your locks do not appear after a few moments, check that they are connected to the internet.
  11. Follow the steps here to link the locks to your Guesty properties.

If you have permanent codes on the locks, they will be imported as team codes for each lock to be managed in Guesty. This can be changed at any time in your lock code settings.

Tip:

You can connect more than one lock provider. Simply repeat the steps above for each of your accounts.

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