Reviewing your billing history helps you track your account payments and see details, including payments that failed. Understanding your payment status and resolving any issues quickly ensures your Guesty account remains active.
- If a payment fails multiple times, hover over the red "Not paid" status next to the attempted payment in the "Invoices and payments" tab to reveal more information.
- Contact your bank or credit card company regarding the information displayed.
Once a payment fails, Guesty provides a seven-day grace period before deactivating your account. During this time, the admin user receives a daily email instructing them to update the account's credit card details. After seven days, the account deactivates.
To update your payment method, remove a credit card from Guesty and add a new payment method.
Resolve duplicate card payment errors
If you added multiple payment cards after a failed payment, even if they're the same as your default payment method, Zuora treats each card as a separate payment method. This can cause the error banner to persist even after making a successful payment with one of the duplicate cards.
To resolve this issue:
After removing the duplicate cards, the error banner automatically removes once your next scheduled payment successfully processes.