You can view your billing history in Guesty, including payments that were attempted to be collected but have failed.
If the payment fails multiple times, hover over the red "Failed" alert next to the attempted payment to reveal more information. Contact your bank or credit card company regarding the information displayed.
Once a payment to Guesty has failed, Guesty gives a seven-day grace period before your account is deactivated. During those seven days, a reminder email is sent every day to the account's admin user, instructing to update the account's credit card details. After seven days, the account is deactivated.
If you have a failed payment, listings that are not yet activated cannot be activated. You can activate listings only after a successful payment has been made.
Remove a credit card from Guesty if needed and add a new payment method.
Resolve duplicate card payment errors
If you added multiple payment cards after a failed payment, even if they're the same as your default payment method, Zuora treats each card as a separate payment method. This can cause the error banner to persist even after making a successful payment with one of the duplicate cards.
To resolve this issue, follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Setup mode.
- Click Billing and select Payment method.
- Delete the duplicate payment cards that were added after the failed payment. Keep only your original default payment method.
After deleting duplicate cards, the error banner will be removed automatically when your next scheduled payment processes successfully.