Billing payment to Guesty has failed

You can view your billing history in Guesty, including payments that were attempted to be collected but have failed.

If the payment fails multiple times, hover over the red "Failed" alert next to the attempted payment to reveal more information. Contact your bank or credit card company regarding the information displayed.

Once a payment to Guesty has failed, Guesty gives a seven-day grace period before your account is deactivated. During those seven days, a reminder email is sent every day to the account's admin user, instructing to update the account's credit card details. After seven days, the account is deactivated.

If you have a failed payment, listings that are not yet activated cannot be activated. You can activate listings only after a successful payment has been made.

Remove a credit card from Guesty if needed and add a new payment method.

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