Auto Response was sent after responding to the guest

Auto Response is a pre-defined message activated by different stages in the reservation's life cycle, aimed at ensuring timely responses.

If you sent a manual response to a guest but an Auto Response is still sent out, follow the guidelines below to investigate this issue:

  • Check if it the Auto Response message was sent from the booking channel's inbox, instead of the Guesty Inbox. 
  • Check if the the sender name is displayed as "Not available", and if the message is not classified as an "Automated message".

If both conditions mentioned earlier are met, this indicates that the manual message wasn't identified as a response. Consequently, the automation still triggers and sends out an Auto Response. 

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