Important:
Available for Airbnb connections only.
Auto responses ensure every Airbnb guest inquiry is met with a quick response. You can set up auto responses for specific times during the reservation cycle. Additionally, you add or edit the content of the message and the length of the waiting period before its delivery, or deactivate or delete an auto response at any time.
Before you begin:
Below is some important information to note before using this feature.
- Your auto response messages will only be sent if the feature's setting is activated in Guesty
- Auto responses are sent based on the sending condition you enable:
- First inquiry/first message sent by guesty
- Any additional message sent after the first inquiry
- Before confirmation
- Before check-in
- Check-in day
- During stay
- After check-out
Adding, activating, deactivating or deleting an auto response message
Follow the instruction below to add, activate, deactivate, or delete an auto response.
Step by step:
Note:
If the listing is a multi-unit, auto responses are created via the multi-unit's main settings, rather than via a sub-unit's settings. The auto response settings will automatically apply to all sub-units.
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Select the relevant listing.
- In the listing's sidebar, click Automation, then select Auto Response.
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Switch on the toggle next to each item you wish to activate.
- On each item, under "Customize message", type in your response message.
- Under "Delay answer", set the number of minutes after which the message will be sent.
- Click Save.
- When you're ready, switch on the Activate Auto Response toggle to activate it.
To deactivate an auto response, switch off the toggle.
Tip:
You can leave the text box empty to use Guesty's default text, or add variables to customize the messages.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click Messaging.
- Click Auto-responses.
- If you already added an auto response, you will see it on the top of your screen. The rest of the available auto responses appear under "Recommend auto-responses" at the bottom of the page.
- Click Add auto-response.
- Click Add next to the option you want.
- Click +Add variable if you'd like to add variables to customize your response.
- Click Add delay and set the number of minutes after which the message will be sent.
- Click Add auto-response.
To delete an auto response, click the trash icon next to the relevant auto response. In the pop-up, click Yes, delete auto response.
Tip:
There is no need to activate/deactivate auto responses as they will be activated once created, and can be deleted when needed.
Auto responses vs automated messages
An auto response is a reply that is sent only after a guest has made an inquiry, ensuring the query is not left unanswered. For example, you may want to inform your guest that you will respond to their query within 24 hours.
Auto responses can be sent to reservations with any status.
An automated message is a scheduled message sent proactively to ensure guests get all the information they need for their stay. For example, you will need to provide your guest with check-in instructions before their arrival.
Automated messages are sent to confirmed reservations only, regardless of whether or not the guest has contacted you yet.