The Guesty notification center is your central hub for all important account updates and actionable alerts. It is designed to help you quickly understand what is happening in your account and take action when necessary.
This article guides you through the Notification Center, its different types of messages, and how to customize your preferences.
Access the notification center
Click 
in the top-right corner to access the notification center side panel. The icon's appearance updates in real-time to reflect the status and severity of any unseen notifications.
The state of the bell icon helps you quickly identify new information:
- No badge or dot: All notifications have been seen.
- Blue dot: You have new, unseen "Updates".
- Yellow badge with a number: You have new, unseen "Alerts". The most severe alert is "Important".
- Red badge with a number: You have new, unseen "Alerts". The most severe alert is "Critical".
Navigate the notification tabs
The notification center is organized into two tabs. A number next to the tab name shows how many unread notifications are within that section.
-
Alerts: This is the default tab. It holds actionable items that may require your attention. Alerts are categorized by severity:
- Important: An issue that requires action from you or your team.
- Critical: An issue that is severely disrupting the operation of your Guesty account.
- Updates: Contains informational messages and general confirmations that do not require immediate action.
Track notifications: seen, read, and archived
The system uses two key statuses—seen and read—to help you track what you have reviewed.
Seen or unseen
The bell icon displays a badge or dot only if you have notifications you have not yet seen (you haven't opened the notification center since they arrived).
When you open the center, all items in the currently active tab ("Alerts" or "Updates") are marked as seen.
Read or unread
Unread notifications are marked with a blue dot in the list.
Mark notifications as read:
- For the Alerts tab, click the notification. This takes you to the target page to address the issue.
- For the Updates tab, click the notification or hover over it and click
to mark as read.
Mark notifications as unread:
For both "Alerts" and "Updates", hover over the notification and click 
to mark as unread.
Archive or unarchive
To archive: Hover over any notification in the "Alerts" or "Updates" tab and click 
.
To unarchive: Click 
in the pop-up menu, select View archived, hover over the item, and click 
to restore it to its original tab.
Filtering and managing notifications
The notification center provides tools to sort and manage your messages.
Filtering alerts
Alerts always appear in chronological order.
Filter items under the "Alerts" tab by clicking the relevant category label:
- Category: Click the relevant label to filter updates by Reservations, Payments, Tasks, Channels, Owners, AI insight, or Comments.
- Read Status: The "Alerts" tab doesn't include a read or unread filter.
Filtering updates
Filter items under the "Updates" tab by clicking the relevant category label:
- Category: Click the relevant label to filter updates by Reservations, Payments, Tasks, Channels, or Properties.
- Read Status: Toggle on Unread only to focus on new updates.
Perform actions in bulk
In the top-right corner, click to perform bulk actions:
- Mark all updates as read: Marks all notifications in the "Updates" tab as read.
- Archive all: Archives all current notifications in both the "Alerts" and "Updates" tabs.
- Archive all read: Archives only the notifications you have already marked as read.
- View archived: Shows all archived notifications.
- Preferences: Opens the notification preferences page, where you can customize delivery channels.
Customizing notification preferences
Manage how and where you receive notifications through the notification preference page. This page unifies your delivery channels: In Guesty, push notifications, and email.
Notifications surface inline within their specific categories, such as Reservations, Payments, Channels, Tasks, and Nights limit. Critical notifications appear inside these standard categories alongside regular alerts, marked with a red "Critical" status badge.
Mandatory task notifications
Three task notifications don’t appear on the preferences page and can't be turned off:
- Task assigned to me
- New comment on my task
- My task has been updated
These notifications remain active because another user in the account took an action that directly affects your assigned task, and Guesty must ensure you are aware of the update.
Note:
Visibility and customization options respect account permissions. If you do not have permission to manage a specific notification workflow, it does not appear in your list.
For each visible notification, choose your preferred delivery channels:
- In Guesty: Delivers the notification to the bell icon on the desktop platform and mobile app.
- Push: Sends a mobile push notification. This requires the Guesty mobile app.
- Email: Sends the notification to your registered email address.
If a delivery channel is unavailable for a specific workflow, the corresponding checkbox is disabled.
Managing critical notifications
Enable or disable individual delivery channels for critical notifications just like standard notifications. They are clearly identified by their critical tag.
Opting out triggers a safeguard warning to prevent missing essential security or operational updates. If you uncheck all delivery channels for one or more critical notifications and click Save, a confirmation dialog opens before committing the changes:
- Single critical workflow: A dialog titled "Turn off {workflow name}?" warns that you will stop receiving this critical alert. Click Turn off to confirm or Cancel to keep your settings.
- Multiple critical workflows: A dialog titled "Turn off these critical notifications?" warns that you will stop receiving these critical alerts regarding your account and security. Click Turn off to confirm or Cancel to keep your settings.
Clicking Cancel closes the dialog and restores the delivery channels to their last saved state without updating the system.
Available notifications
Payments
Important:
Failed zero dollar card verifications or tokenization attempts do not register as payment transaction failures. These card-validation errors occur during pre-payment checks because of missing or incorrect details, such as a CVC, name, expiration date, or zip code. While these errors trigger "Invalid Credit Card" or "Payment failed" notifications, they are not processed charges and do not appear as line items in the payment section.
Notification name |
Description |
Severity |
|---|---|---|
| Stripe connection error | There was an error connecting your Stripe account. | Critical |
| ACH transfer on hold | One of your ACH transfers is on hold. To unblock it, you need to supply a few more details. | Important |
| ACH transfer failed | One or more of your ACH transfers failed. | Important |
| ACH rfi required | We need a few more details about your business. This is a standard step to ensure your account is secure and fully compliant. | Important |
| ACH microdeposit failed | The micro-deposits that we sent to verify your bank account didn’t go through. | Important |
| ACH business verification succeeded | Your business has been verified successfully. Next, connect your bank account. | Important |
| Payment refunded | A payment was refunded. Enable this notification to be informed about refunds handled by a booking channel. | Update |
| Gpay application denied | Your Guesty pay application has been denied. | Critical |
| Gpay application approved | Your Guesty pay application has been approved. | Critical |
| Payment bank transfer received | A bank transfer payment was received. | Update |
| Gpay application info required | More information is required to finalize your Google application. | Critical |
| Payment overcharged | The amount collected exceeds the reservation amount. Use this notification to track errors or cancellations, and to refund the guest in time to avoid chargebacks. | Important |
| Payment authentication failed | Guest authentication for a payment has failed. | Important |
| B.com invalid cc expired | The Booking.com invalid credit card has expired. | Important |
| Invalid credit card | A guest used an invalid payment method. If you receive this notification, collect a new payment method from the guest or cancel the reservation if you suspect fraud. | Important |
| Authentication required | A payment needs guest authentication. Learn how to authenticate guest payments. | Important |
| Booking.com invalid credit card | A second invalid payment method was received for a Booking.com reservation. | Important |
| Auto authorization hold failed | An authorization hold (created manually or with an auto-payment) has failed. | Important |
| Payment overdue | A payment that was scheduled to be charged was overdue. | Important |
| Payment received | A new payment was successfully processed and funds have been received. | Update |
| Payment failed | A reservation payment has failed. Use this notification to ensure payments aren't missed. If you receive this notification, retry charging the guest's payment method again or collect a new payment method from the guest. This notification continues to appear until the reservation is fully paid. | Important |
| Payment dispute | A payment dispute was raised. | Important |
Reservations
Notification name |
Description |
Severity |
|---|---|---|
| Request to book | A request to book has been created by a third party source (including booking channels or APIs). | Important |
| Guest failed screening | A guest for a specific reservation has failed to pass the screening process. | Important |
| Upsell sold | An upsell was purchased. | Update |
| Upsell requested | An upsell was requested in the guest app. | Important |
| Airbnb alteration declined | The reservation alteration request you sent was declined by the guest or Airbnb. | Update |
| Airbnb alteration approved | The reservation alteration request you sent was approved by the guest. | Update |
| Airbnb alteration received | A guest sent you an alteration request for their reservation. If you receive this notification, approve or decline the guest’s alteration request. | Important |
| Cancellation request declined | A cancellation request made by a third party (including booking channels or APIs) was declined. | Update |
| Double booking | A reservation was received for dates already booked. | Important |
| Reservation inquiry | A reservation inquiry was created by a third-party source, such as an API or the Guesty booking engine. | Important |
| Reservation alteration | A reservation was updated by you or a third party (including booking channels or APIs). | Important |
| Reservation cancelled | A reservation was canceled by you or a third-party source (including booking channels or APIs). | Update |
| Reservation confirmed | A reservation changed to "confirmed" status by you or a third party (including booking channels or APIs). | Update |
| Reservation declined | A reservation was declined by you or a third party (including booking channels or APIs). | Update |
| New guest message | A new message from a guest was received. | Update |
| Reservation comment reply | Your reservation comment has been replied to. | Important |
| Reservation comment mention | You were mentioned in a reservation comment. | Important |
Tasks
Notification name |
Description |
Severity |
|---|---|---|
| New comment on a task | A comment was added to an existing task. | Update |
| Task rescheduled | My task was rescheduled. | Important |
| Task assigned to me | A task was assigned to me or a group I am part of. | Important |
| New attachment on my task | An attachment was added to a task assigned to me. | Important |
| New attachment on a task | An attachment was added to an existing task. | Update |
| New comment on my task | A comment was added to a task assigned to me. | Important |
| Guest complaint detected | A guest complaint requiring a follow-up task was detected. | Alert - AI insight |
Calendar
Notification name |
Description |
Severity |
|---|---|---|
| Calendar is blocked | A calendar block was created. | Update |
| Calendar is open | A listing’s calendar is now available for booking. | Update |
Channels
Notification name |
Description |
Severity |
|---|---|---|
| Vrbo onboarding sync failed | Your VRBO account onboarding process has failed. Please go to the VRBO account setup page for more details. | Critical |
| Vrbo onboarding completed | Your VRBO account onboarding process is completed! | Important |
| Vrbo onboarding sso for new user completed | Your VRBO account onboarding process SSO was approved - click to continue with onboarding process. | Important |
| Vrbo onboarding sso completed | Your VRBO account onboarding process SSO was approved - click to continue with onboarding process. | Important |
| General lvf | General lvf notification. | Critical |
| Kyc required action | You are required to verify your business information as part of "Know Your Customer" (KYC) process to receive payouts. | Critical |
| Host-suspension | You received a warning for a violation of Airbnb's ground rules. | Important |
| Host standards suspension pending removal | An Airbnb listing is pending removal due to a violation of Airbnb’s ground rules. | Critical |
| Host standards required action listing warning | You received a warning for a violation of Airbnb's ground rules. | Critical |
| Host-standards-required-action-listing-reactivation | A suspended Airbnb listing is now permitted to be reactivated. | Critical |
| Airbnb tax payer info required | Airbnb requires you to provide taxpayer information. | Important |
| Listing reactivated in Airbnb | Airbnb requires a listing verification. | Update |
| Host reactivation | Your Airbnb Host account has been reactivated. | Update |
| Airbnb host payout info required | Airbnb requires you to provide the host's payout information. | Important |
| VRBO account locked (Lite only) | Your VRBO account is locked. Available on Lite accounts only. | Critical |
| Tax collection type changed | The tax collection type has changed. | Update |
| Airbnb listing reactivation | Your Airbnb listing has been reactivated. | Update |
| Agoda connect | Your Agoda account was successfully connected. | Update |
| Channel financial sync failed | The channel financial sync failed. | Update |
| Airbnb listing suspended | A listing has been suspended from Airbnb. | Important |
| Airbnb listing ground rules violations | Airbnb detected potential ground rules violations on this listing that need your attention to avoid penalties. | Important |
| Airbnb listing pending removal | This listing is at risk of being removed from Airbnb unless required issues are resolved soon. | Important |
| Airbnb listing verification required | Airbnb requires verification for this listing before it can continue to be fully active. | Important |
| Airbnb host additional compliance information required | Airbnb needs extra compliance details from you to keep your hosting account in good standing. | Important |
| Non refundable discount adoption updates | This update shows how many of your Airbnb listings do not have a non-refundable discount enabled. | Update |
| Payment received from link | A payment was received from a payment link sent. | Update |
| Payment link failed | A payment sent through a payment link failed. | Important |
| Payment link expired | A payment link you created has expired. | Update |
