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  2. Communications
  3. Pre-stay tools
  4. Check-in form

Sending reminders to guests to complete their check-in form

You can gather information about a guest's stay by sending them a check-in form prior to their arrival. Ensure that the form is completed in advance of check-in by automatically sending reminders to relevant guests. Follow the instructions below to create reminders via message automations.

Tip:

Create a setup similar to the automated message that is used to send out the check-in forms. For example, if the check-in form is only being sent for reservations from certain booking channels, ensure that this reminder message follows a similar setup.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Automations, and select Messages.
  4. At the top right, click Add message automation.
  5. Click Show advanced best practices at the bottom of the pop-up.
  6. Select a template with a "check-in form" tag. These templates include the check-in form condition in the relevant automated message.
  7. Use the options on the left to set which reservations the automated message will be applied to.
  8. Click on the relevant step in the message automation to customize an automated message within it.
  9. toggle Activate to apply the automated message.

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