You can gather information about a guest's stay by sending them a check-in form prior to their arrival. Ensure that the form is completed in advance of check-in by automatically sending reminders to relevant guests. Follow the instructions below to create reminders via message automations.
Tip:
Create a setup similar to the automated message that is used to send out the check-in forms. For example, if the check-in form is only being sent for reservations from certain booking channels, ensure that this reminder message follows a similar setup.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Automations, and select Messages.
- At the top right, click Add message automation.
- Click Show advanced best practices at the bottom of the pop-up.
- Select a template with a "check-in form" tag. These templates include the check-in form condition in the relevant automated message.
- Use the options on the left to set which reservations the automated message will be applied to.
- Click on the relevant step in the workflow to customize the automated message.
- toggle Activate to apply the automated message.