Viewing a guest's rental agreement status and signature

Important:

Legacy rental agreements and check-in forms are now deprecated. Follow our guide to transition to the Guest App. You can also continue using the legacy features as a paid solution. Contact your account manager to learn more.

Create a rental agreement for guests to fill out and sign electronically before they arrive. Once the rental agreement is sent, you can see an audit trail of when it was viewed, signed, and submitted. You can find the information in the following ways:

The documents status report provides a bird's-eye view across reservations.
The reservation page provides full details about a specific reservation.
The inbox displays the message sent to the guest with the rental agreement, along with the entire conversation thread.

Note:

The completed rental agreement message will not contain the PDF attachment when sent via Airbnb due to channel limitations. As an alternative, a link to the agreement is sent instead.

A rental agreement that has been sent to the guest won't update if the reservation changes. If you want to see an updated version of the agreement based on the newest reservation details, you'll need to create a new one and send it to the guest.

Once the guest fills out and signs the agreement, it can't be deleted.

View a guest's rental agreement status

View the status of a rental agreement or confirm it is completed by checking the document status report page, the reservation page, or the inbox conversation thread.

Via the documents status report

Follow the steps below to view a guest's rental agreement status.

Step by step:

Sign in to your Guesty account.
In the side navigation menu, click Operations to open the dropdown menu.
Under Front desk, select Status report.
Find the relevant reservation and click View in the column to the right of the "Modified" column. If you also sent a check-in form to the guest, the reservation will appear twice, once for the rental agreement and once for the check-in form.