Once set up, owner statements are generated automatically at the beginning of each month and provide a summary of transactions regarding a specific owner for the calendar month before the statement was generated.
The first page of the owner statement is a general summary of the income due to the owner for all of their listings, and the following pages provide a breakdown of that summary per listing.
If an owner statement was not generated for a specific month, check if the owner's listings, including sub-units of multi-units, had any reservations during the month in question and continue your investigation based on your findings below.
The Relevant Month Had No Reservations
If there were no reservations in June for owner X, for example, then owner X has no expenses or income for that month and their statement would be $0 due. Guesty does not generate an Owner Statement in that case. You can, however, generate a statement manually.
If there were no reservations during the month in question, but there was at least one manual transaction, a statement should be generated.
The Relevant Month Had At Least One Reservation
If there was at least one reservation in June for owner X, for example, it might not be considered part of the June Owner Statement. Review the check-in and check-out dates for each reservation and take your revenue recognition model into account.
For example, there was a reservation from 25.05.2021 to 05.06.2021:
- If you have revenue recognition at check-in, all revenue for this reservation is attributed to May and will not show up in the June Owner Statement.
- If you have revenue recognition at check-out, all revenue for this reservation is attributed to June and should show up in the June Owner Statement.