Sending an invoice to a Guest

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You can use Guesty to send invoices to guests, along with a personalized message of your choice. If relevant, securely collect a guest's payment details via the invoice. Once your invoice settings have been set up, you can start sending invoices to guests. Follow the instructions below.


If you are using the channel collect payment collection method for booking channels, we do not recommend sending guest invoices from Guesty to collect credit card information, as the payments are directly processed by the channel itself. Learn more.

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Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Reservations.
  4. Select the relevant reservation.
  5. Click Balance Due in the gray banner at the top of the page.
  6. Next to Guest Invoice, click Send invoice, or preview the invoice first by clicking Preview invoice at the bottom left corner.
  7. Verify the message content and click Send invoice


The invoice link sent to a guest is static and will not update with subsequent changes. For information about how to edit and re-send an invoice, see here.


Once the guest adds their credit card details, it will not cause the automatic collection of the balance due. You can edit a future Auto Payment to choose the new credit card. Alternatively, you can collect the payment immediately

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